We are seeking a highly detail-oriented E-Commerce Operations Executive to oversee and optimize end-to-end online order fulfilment processes, ensuring operational efficiency and service excellence. This role encompasses cross-functional coordination with internal stakeholders and external partners to drive seamless execution of order processing, fulfilment, and delivery timelines. The position also involves proactive monitoring of inventory performance, including stock flow analysis, resource allocation efficiency, and the identification and mitigation of slow-moving or underperforming SKUs, with the objective of enhancing overall operational productivity and inventory health.
Key Responsibilities:
Manage and process daily e-commerce orders across platforms
Coordinate with logistics partners and delivery teams to ensure timely dispatch and delivery
Track shipments, resolve delivery issues, and handle customer order escalations
Work closely with management and internal teams to align on operational priorities
Monitor inventory levels and maintain accurate stock records
Analyse slow-moving and non-moving inventory, and share actionable insights
Keep a close eye on utilization of existing resources to ensure operational efficiency
Coordinate with warehouse team for stock replenishment and order fulfilment
Leading the Team members, designing their work process & supervising.
Ensure smooth returns, exchanges, and reverse logistics processes
Maintain reports on sales, deliveries, inventory performance, and operational efficiency
Report regularly to the reporting manager on operations, challenges, and improvements
Requirements:
1–3 years of experience in e-commerce operations, logistics, or inventory management
Strong coordination and communication skills
Good analytical skills with the ability to track and interpret stock movement
Advanced Excel skills (data analysis, reporting, dashboards)
Familiarity with Shopify or E-Commerce dashboards & order management systems
Familiarity with Microsoft Project or other project management tools
Basic to intermediate data analytics capabilities
Familiarity with e-commerce platforms and
Ability to multitask and work in a fast-paced environment
Preferred Skills:
Experience working with logistics aggregators (e.g., courier platforms)
Experience working with E-Commerce operations
Basic understanding of supply chain and fulfilment processes
Problem-solving mindset with attention to detail
Thrive to be a leader