IT Support Specialist
[email protected] +966 579049410 Riyadh, Saudi Arabia Iqama: Transferable & Valid
linkedin.com/in/fiaz-hussain-it-network-support
PROFESSIONAL SUMMARY
Dedicated IT Support Specialist with 7+ years of experience providing reliable technical support to end-users
across corporate, retail, and hospitality environments. Proficient in diagnosing and resolving hardware, software,
and connectivity issues, managing user accounts in Active Directory, and supporting Microsoft 365 applications.
Familiar with Windows Server administration, basic network troubleshooting, and IT asset maintenance. CCNA
and MCSA certified. Based in Riyadh with a valid, transferable Iqama — immediately available.
CORE COMPETENCIES
Helpdesk & End-User Support • Hardware & Software Troubleshooting • Windows Server & Active Directory •
Microsoft 365 Administration • Network Connectivity Support • Asset & Peripheral Management • IT
Documentation • IP CCTV & Access Control • Preventive Maintenance • Vendor Coordination
PROFESSIONAL EXPERIENCE
IT Support Specialist Logical Network Solutions
Dubai, UAE • Dec 2023 – Dec 2025
• Provided technical support to end-users across multiple client sites, resolving hardware, software, and
network connectivity issues in a timely manner.
• Managed user accounts, permissions, and group policies in Active Directory; handled onboarding and
offboarding of staff.
• Installed, configured, and maintained desktops, laptops, printers, and other peripherals; performed hardware
repairs and replacements.
• Supported Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive for day-to-day
user needs.
• Assisted with basic network tasks such as Wi-Fi troubleshooting, cable patching, and switch port
configuration.
• Maintained IP CCTV systems and access control devices; coordinated with vendors for repairs and
replacements.
• Logged and tracked support tickets, documented resolutions, and followed up with users to ensure issues
were fully resolved.
IT Support Engineer Emporium Mall
Lahore, Pakistan • May 2020 – Jun 2022
• Handled day-to-day IT support requests from staff and tenants covering connectivity, hardware, and
software issues.
• Set up and configured workstations, printers, and network devices for new staff and departments.
• Assisted in monitoring IP CCTV systems and coordinated footage retrieval with the security team when
required.
• Maintained biometric and card-based access control systems and escalated technical faults to vendors.
• Applied software updates and patches to keep user systems running smoothly and securely.
Technical Support Associate The Nishat Hotel
Lahore, Pakistan • Jan 2018 – Feb 2020
• Provided IT support to hotel staff across all departments — desktops, printers, POS terminals, and
hospitality systems.
• Ensured 24/7 availability of IT systems including network connectivity and guest-facing services.
• Installed and maintained IP CCTV and access control systems in line with hotel security policies.
• Coordinated with third-party vendors for hardware maintenance and service contract compliance.
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server 2016/2019
Active Directory & M365: User & Group Management, Group Policy, Exchange Online, Teams, SharePoint,
OneDrive
Hardware Support: PC Assembly & Repair, Laptop Servicing, Printer Setup, Peripheral Troubleshooting
Networking Basics: LAN/WAN, DHCP, DNS, Wi-Fi Troubleshooting, Cable Patching
Security Systems: IP CCTV (Hikvision, Dahua), Biometric & Card Access Control
IT Operations: Helpdesk Ticketing, Asset Management, Preventive Maintenance, Documentation
Cloud (Basic): Microsoft Azure AZ-900, AWS Cloud Practitioner
CERTIFICATIONS & TRAINING
CCNA — Cisco Systems (Cisco Certified Network Associate)
MCSA — Microsoft (Windows Server & System Administration)
Azure AZ-900 — Microsoft (Azure Fundamentals)
AWS Cloud Practitioner — Amazon Web Services
M365 Training — Microsoft (Exchange Online, Teams, SharePoint & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)