Helpdesk Support Specialist
[email protected] +966 579049410 Riyadh, Saudi Arabia Iqama: Transferable & Valid
linkedin.com/in/fiaz-hussain-it-network-support
PROFESSIONAL SUMMARY
Helpdesk Support Specialist with 7+ years of experience providing first-level technical support to end-users in
corporate, retail, and hospitality environments. Skilled in responding to helpdesk tickets, diagnosing hardware and
software issues, supporting email systems and business applications, and troubleshooting basic network
connectivity problems. Known for strong communication skills, the ability to work under pressure, and a customerfirst approach. CCNA and MCSA certified. Based in Riyadh with a valid, transferable Iqama — immediately
available.
CORE COMPETENCIES
First-Level Helpdesk Support • Helpdesk Ticketing & Incident Logging • Hardware & Software Troubleshooting
• Email Systems Support (Microsoft 365 / Outlook) • OS Installation & Configuration • Basic Network
Connectivity Support • Issue Escalation • End-User Communication • IT Documentation • Time Management
& Teamwork
PROFESSIONAL EXPERIENCE
Helpdesk Support Specialist Logical Network Solutions
Dubai, UAE • Dec 2023 – Dec 2025
• Served as the first point of contact for end-users, receiving and resolving IT support tickets via the helpdesk
system for hardware, software, and network-related issues.
• Diagnosed and resolved issues with PCs, laptops, printers, and business applications, ensuring minimal
disruption to daily operations.
• Provided support for Microsoft 365 applications including Outlook (email), Teams, and SharePoint for dayto-day user needs.
• Installed, configured, and updated operating systems and software across user workstations.
• Troubleshot basic network connectivity issues including Wi-Fi problems, IP conflicts, and cable connections.
• Logged, tracked, and documented all incidents and service requests; escalated complex issues to senior IT
staff when required.
• Followed up with end-users after ticket resolution to ensure full satisfaction and issue closure.
IT Support Engineer Emporium Mall
Lahore, Pakistan • May 2020 – Jun 2022
• Responded to IT support requests from staff and tenants, resolving hardware, software, and connectivity
issues promptly.
• Installed and configured workstations, printers, and applications for new employees and departments.
• Supported email and internal business application users, resolving access and functionality issues.
• Maintained accurate documentation of all support requests, resolutions, and recurring incidents.
• Escalated unresolved or complex technical problems to the appropriate IT team for further investigation.
Technical Support Associate The Nishat Hotel
Lahore, Pakistan • Jan 2018 – Feb 2020
• Provided first-level IT support to hotel staff across all departments covering desktops, printers, POS
terminals, and hospitality applications.
• Installed and updated software and operating systems on user workstations, ensuring systems were up to
date.
• Logged all support incidents and resolutions in the IT records system for future reference and trend analysis.
• Coordinated with third-party vendors for hardware repairs and service contracts to ensure timely resolution.
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server 2016/2019
Helpdesk & Support Tools: Ticketing Systems, Incident Logging, Remote Desktop Support
Email & Applications: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Exchange Online
Active Directory: User Account Management, Group Policy, Password Resets, Permissions
Hardware Support: PC/Laptop Repair, Printer Setup, Peripheral Configuration
Networking Basics: LAN/WAN, DHCP, DNS, Wi-Fi Troubleshooting, Basic Connectivity
IT Operations: Asset Management, Software Deployment, Preventive Maintenance, Documentation
CERTIFICATIONS & TRAINING
CCNA — Cisco Systems (Cisco Certified Network Associate)
MCSA — Microsoft (Windows Server & System Administration)
Azure AZ-900 — Microsoft (Azure Fundamentals)
AWS Cloud Practitioner — Amazon Web Services
M365 Training — Microsoft (Exchange Online, Teams, SharePoint & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)