● Manage and develop relationships with existing business clients within the assigned territory
● Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
● Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
● Guide customers through onboarding processes and encourage strategic product adoption
● Monitor customer engagement and proactively identify retention or growth opportunities
● Address customer concerns and help resolve issues impacting product usage or satisfaction
● Maintain regular outbound communication with clients via phone and email
● Provide accurate sales forecasting and maintain updated account information
● Build strong working relationships with both internal and external stakeholders
● Maintain strong product and service knowledge to effectively support customer needs.
REQUIREMENTS:
● Native or proficient Portuguese speaker with good command in English (B2 level and higher)
● Previous experience in account management, sales, customer success, or client relationship management
● Strong communication and relationship-building skills
● Commercial mindset with customer-oriented approach
● Ability to work towards individual and team targets
● Strong problem-solving and organisational skills
● Good knowledge of Microsoft Office tools
● Ability to work in a fast-paced and target-driven environment
● Confidence in handling outbound client communication.