IT System Administrator
[email protected] +966 579049410 Riyadh, Saudi Arabia
Iqama: Transferable & Valid linkedin.com/in/fiaz-hussain-it-network-support
PROFESSIONAL SUMMARY
Results-driven IT System Administrator with 7+ years of experience managing Windows Server environments, Active
Directory, user access control, network infrastructure, and end-user technical support across corporate, retail, and
hospitality sectors. Proficient in email systems (Microsoft 365 / Exchange Online), domain management, file server setup,
backup planning, and storage solutions. Holds CCNA, MCSA, and Azure AZ-900 certifications. Based in Riyadh with a valid,
transferable Iqama — immediately available.
CORE COMPETENCIES
Windows Server & Active Directory • Email Management (M365 / Exchange Online) • Domain Setup & DNS/DHCP •
User Permissions & Access Control • File Server Configuration • Backup & Restore Planning • Storage Systems (NAS/SAN) •
Network Infrastructure & Fault Resolution • Software Deployment • Hardware Support • Printer Maintenance • Technical
Support
PROFESSIONAL EXPERIENCE
IT System Administrator Logical Network Solutions
Dubai, UAE • Dec 2023 – Dec 2025
• Administered Windows Server environments including Active Directory — managed user accounts, OUs, Group Policy
Objects, and role-based permission assignments for 200+ users across multiple sites.
• Configured and maintained Microsoft 365 tenant: Exchange Online mailboxes, distribution groups, shared mailboxes,
email routing, and domain MX/SPF/DKIM record setup.
• Set up and managed file servers with shared folder structures, NTFS permissions, and access control lists to enforce
least-privilege data access policies.
• Designed and implemented backup and restore strategies using scheduled jobs; performed regular test restores to
verify backup integrity and meet recovery time objectives.
• Deployed and managed NAS storage solutions for centralized data storage; configured RAID arrays and monitored
storage health and capacity thresholds.
• Maintained LAN/WAN infrastructure including switches, routers, and Wi-Fi access points; performed fault diagnosis
and resolved network outages to minimize downtime.
• Installed, configured, and updated software across endpoints; managed software licensing and ensured compliance
with organizational IT policies.
• Maintained printers and peripheral hardware; resolved paper jams, driver conflicts, and connectivity issues —
provided first and second-line technical support to end users.
• Integrated low current systems (IP CCTV, access control) with IT network infrastructure including VLAN segmentation
and switch port configuration.
Security Systems & IT Support Technician Emporium Mall
Lahore, Pakistan • May 2020 – Jun 2022
• Supported IT team in managing network infrastructure (switches, routers, Wi-Fi APs) and resolving connectivity faults
across the mall campus.
• Administered user access levels on access control systems; managed hardware-level permissions for staff, restricted
zones, and tenant areas.
• Assisted in software installations, hardware troubleshooting, and printer maintenance for office and operational
departments.
• Coordinated with vendors for system maintenance, warranty repairs, and hardware procurement; ensured SLA
compliance and minimal system downtime.
• Maintained documentation of IT assets, maintenance logs, and incident reports.
Technical Support & IT Associate The Nishat Hotel
Lahore, Pakistan • Jan 2018 – Feb 2020
• Provided first-line IT support to hotel staff: resolved hardware, software, printer, and connectivity issues to maintain
uninterrupted operations.
• Maintained IP CCTV and access control systems for all staff and guest areas in compliance with hotel security policies.
• Performed structured cabling maintenance and coordinated with external contractors for IT and security system
upkeep.
TECHNICAL SKILLS
Servers & OS: Windows Server 2016/2019, Active Directory, DNS, DHCP, Group Policy
Email & Collaboration: Microsoft 365, Exchange Online, Teams, Shared Mailboxes, Domain & MX Setup
Storage & Backup: NAS/SAN Configuration, RAID, File Server Setup, Backup & Restore Planning
Networking: LAN/WAN, VLAN, Switches, Routers, Wi-Fi — Network Fault Diagnosis & Resolution
End-User Support: Software Installation, Hardware Troubleshooting, Printer Maintenance, Remote Desktop
Security Systems: IP CCTV (Hikvision, Dahua), Access Control (ZKTeco, HID), Structured Cabling
Documentation: IT Asset Management, Maintenance Logs, Technical Reports, Handover Docs
CERTIFICATIONS
CCNA — Cisco Certified Network Associate MCSA — Microsoft (Windows Server & System Administration)
Azure AZ-900 — Microsoft Azure Fundamentals M365 — Microsoft (Exchange Online, Teams & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)