* Provide first- and second-level technical support to users.
* Install, configure, and maintain computer hardware, software, printers, and network systems.
* Troubleshoot hardware, software, email, and connectivity issues.
* Monitor and maintain IT systems, servers, and network performance.
* Respond to helpdesk tickets and resolve technical problems efficiently.
* Support Microsoft Windows, Office 365, antivirus, and remote desktop tools.
* Configure user accounts, permissions, and passwords.
* Maintain IT documentation and asset inventory.
* Ensure data security, backup, and recovery procedures are followed.
* Assist with system upgrades, patches, and IT projects.