IT Support Specialist / Helpdesk / Network Support

Results-driven IT Support Specialist with 7+ years of experience providing reliable technical support, troubleshooting complex IT issues, and delivering efficient digital solutions. Skilled in Windows support, networking, DNS & hosting management, Microsoft 365, website maintenance, malware removal, and remote technical assistance.

Experienced in supporting businesses across UAE, Saudi Arabia, Pakistan, and international clients with fast, professional, and dependable IT services.

✅ IT Support & Helpdesk Expertise
• Technical Troubleshooting & Diagnostics
• Windows OS & Active Directory Support
• Microsoft 365 & Outlook Configuration
• Remote Support (AnyDesk, TeamViewer, RDP)
• Hardware & Software Installation
• Malware Removal & System Security
• Backup & Recovery Solutions
• User Training & Technical Documentation

Network Support & Administration
• LAN/WAN & Wi-Fi Configuration
• DNS, DHCP, TCP/IP Troubleshooting
• Router, Switch & Firewall Setup
• Network Monitoring & Performance Optimization
• VPN & Remote Connectivity Solutions

Web & Digital Solutions
• WordPress Website Development
• Elementor Pro Expert
• Hosting & cPanel Management
• Website Speed Optimization
• SEO-Friendly Website Solutions
• Google Workspace & Business Email Setup

Education
Bachelor’s in Software Engineering
Institute of Management Sciences, Peshawar, Pakistan

Certifications
CompTIA A+ Microsoft Azure Fundamentals ITIL Foundation Google IT Support React.js JavaScript HTML & CSS

Languages
English (Fluent) Urdu (Fluent) Pushto (Fluent) Basic Arabic

Riyadh, Saudi Arabia
+966 561332484
[email protected]
Valid & Transferable Iqama