Technical Support Specialist (Odoo ERP)
? +966 579049410 # [email protected]
ï linkedin.com/in/fiaz-hussain-it-network-support
Riyadh, Saudi Arabia
Iqama – Valid and Transferable
Summary
Technical Support Specialist with 3+ years of experience working in enterprise environments and ERP systems.
Skilled in troubleshooting Odoo ERP modules, resolving system issues, and ensuring data accuracy. Experienced
in handling 20+ daily support requests while maintaining system stability. Focused on improving performance,
minimizing downtime, and enhancing user productivity.
Key Competencies
Odoo ERP Support, Technical Support, Help Desk Operations, System Troubleshooting, ERP Systems, Database
Basics, Network Monitoring, Active Directory, Microsoft 365, Incident Management, User Training, IT Documentation
Professional Experience
•
IT Support Specialist Dec 2023 – Dec 2025
Logical Network Solutions Dubai, UAE
– Provided technical services to 150+ users across enterprise systems and applications
– Oversaw 20 to 30 daily service requests related to hardware, software, and network issues
– Addressed desktop, laptop, printer, and connectivity problems with high success rate
– Administered Active Directory including user account creation, password reset, and access control
– Directed Microsoft 365 services including email configuration, mailbox issues, and user administration
– Conducted remote troubleshooting using Remote Desktop and AnyDesk tools
– Prepared and configured systems for new employees
– Recorded system documentation, issue logs, and technical reports
– Assisted in system upgrades, updates, and integration tasks
•
Network Engineer May 2020 – Jun 2022
Emporium Mall Lahore, Pakistan
– Supervised IT infrastructure for 100+ users across multiple departments
– Resolved 15+ daily technical issues related to systems, network, and user devices
– Improved network uptime by monitoring performance and addressing recurring issues
– Helped users with login errors, system faults, and application-related problems
– Handled desktops, printers, and shared devices across departments
– Coordinated with vendors and internal teams for issue resolution and system improvements
•
Technical Support Associate Jan 2018 – Feb 2020
The Nishat Hotel Lahore, Pakistan
– Provided technical services in a 24/7 operational environment for 80+ users
– Addressed user issues related to applications, systems, and IT devices
– Ensured system uptime through regular monitoring and preventive actions
– Administered Active Directory user accounts, permissions, and access control
– Assisted CCTV, biometric, and access control system operations
– Coordinated with vendors for maintenance and upgrades
Education
BS Computer Science
Govt College University Faisalabad, Pakistan
Technical Skills
ERP Systems: Odoo ERP (User Support, Module Troubleshooting, Basic Configuration)
System Administration: Active Directory, Microsoft 365, User Management
Networking: TCP/IP, DNS, DHCP, Network Monitoring
Databases: Basic database concepts, data validation, system records
Support Tools: Remote Desktop, AnyDesk
IT Operations: System monitoring, documentation, maintenance, reporting
Certifications
CCNA (Cisco Certified Network Associate)
MCSA (Microsoft Certified Solutions Associate)
Languages
English (Advanced)
Arabic (Intermediate)