IT Technician
? +966 579049410 # [email protected]
ï linkedin.com/in/fiaz-hussain-it-network-support
Riyadh, Saudi Arabia
Iqama – Valid & Transferable
Summary
Experienced IT Technician with 3+ years of experience supporting IT systems in business environments. Skilled in
fixing hardware, software, and network issues while reducing downtime. Strong knowledge of system setup, device
configuration, and user support. Focused on maintaining stable and efficient IT operations.
Key Competencies
IT Support, Hardware Setup, Device Troubleshooting, Desktop Support, Printer Support, System Maintenance,
Network Basics, LAN/WAN, VPN, DNS, DHCP, Active Directory, Microsoft 365, IT Equipment Handling, CCTV
Systems, Structured Cabling
Professional Experience
•
IT Support Specialist Dec 2023 – Dec 2025
Logical Network Solutions Dubai, UAE
– Prepared desktops, laptops, printers, and IT equipment for 150+ users
– Diagnosed and fixed hardware, software, and network issues
– Performed system upgrades, operating system installation, and software setup
– Managed Active Directory including user accounts and access permissions
– Handled Microsoft 365 email setup and troubleshooting
– Provided remote support using Remote Desktop and AnyDesk tools
– Supported CCTV systems and structured cabling tasks
– Maintained IT inventory and documentation
•
Network Engineer May 2020 – Jun 2022
Emporium Mall Lahore, Pakistan
– Maintained desktops, printers, and shared devices for daily operations
– Fixed user issues related to hardware, software, and connectivity
– Monitored network performance and handled troubleshooting tasks
– Organized IT equipment across departments
– Coordinated with vendors for maintenance and issue handling
•
Technical Support Associate Jan 2018 – Feb 2020
The Nishat Hotel Lahore, Pakistan
– Prepared and configured IT systems including desktops and printers
– Fixed technical issues to ensure smooth operations
– Performed system checks, backups, and routine maintenance
– Managed user accounts and permissions in Active Directory
– Supported CCTV and biometric systems
– Coordinated with vendors for upgrades and support
Education
BS Computer Science
Govt College University Faisalabad, Pakistan
Technical Skills
Hardware Support: Desktop and laptop setup, printer configuration, troubleshooting, maintenance
System Support: Windows installation, updates, and software setup
Networking Basics: TCP/IP, DNS, DHCP, LAN/WAN troubleshooting
IT Equipment: Device setup, rack work, and peripheral configuration
Remote Tools: Remote Desktop, AnyDesk
Security: Antivirus updates and access control
Cabling & CCTV: Structured cabling and CCTV system support
IT Operations: Asset tracking and documentation
Certifications
CCNA (Cisco Certified Network Associate)
MCSA (Microsoft Certified Solutions Associate)
Languages
English (Advanced)
Arabic (Intermediate)