Supply Chain & Logistics Specialist
+966 54 988 1195 [email protected] LinkedIn: linkedin.com/in/hammad-fadhel-
974862266 WhatsApp: wa.me/966591239717
PROFESSIONAL SUMMARY
Dynamic and results-driven Supply Chain & Logistics Specialist with 7+ years of proven experience in
international logistics, customs clearance, freight forwarding, and high-volume operations (100+ daily
shipments). Skilled in HS code classification, regulatory compliance, and e-customs systems with
strong expertise in streamlining delivery processes. Known for reducing delays, improving workflow
efficiency, and mentoring teams. Fluent in English, Arabic, and Urdu, with strong leadership and client
management skills. Seeking to contribute operational excellence and business growth in a challenging
logistics role.
CORE COMPETENCIES
• Comprehensive shipment investigation and real-time delivery tracking
• Coordination and verification of multi-channel deliveries (locker, counter, home)
• Effective resolution of shipment discrepancies through cross-team collaboration
• Supervision and optimization of delivery operations and routing
• Ensuring strict adherence to SOPs and SLA compliance
• Managing complex deliveries across urban and remote locations
• Strong problem-solving and operational challenge mitigation skills
• Customs Clearance & Freight Forwarding
• HS Code Classification & Trade Compliance
• Documentation Review & Audit
• Import & Export Operations for Customs Clearance
• Shipment Coordination (100+ Daily)
• Stakeholder Communication
• Team Leadership & Mentorship
• Cross-Border Logistics
• Regulatory Updates & Risk Mitigation
• Sales Support & Client Data Management
• CRM & Sales Reporting Tools
• Lead Data Organization & Sales Coordination
PROFESSIONAL EXPERIENCE
REDBOX INVESTIGATION & OPERATIONS SUPERVISOR
Riyadh, Saudi Arabia July 2025 – Present
- Conduct thorough investigation and continuous tracking of shipments from sender dispatch to successful -
- consignee delivery, ensuring complete visibility across all stages.
- Collaborate effectively with warehouse, drivers, and customer support teams to promptly resolve delivery
issues, delays, and discrepancies.
- Maintain detailed and accurate records of shipment status, exceptions, and customer feedback to enhance
service quality and operational efficiency.
- Oversee and optimize delivery operations encompassing home deliveries, locker, and counter-based
handovers, including remote and challenging locations.
- Ensure compliance with company Standard Operating Procedures (SOPs) and Service Level Agreements
(SLAs) across all delivery channels.
- Monitor driver performance, vehicle dispatch, and route planning to improve delivery timelines and
resource utilization.
- Identify operational bottlenecks and implement corrective measures to minimize shipment discrepancies
and boost customer satisfaction.
SAB EXPRESS (FEDEX) CUSTOMS COORDINATOR / MANAGER
ASSISTANT
Riyadh, Saudi Arabia July 2023 – Present
- Assisted the Customs Manager in overseeing daily operations, managing 100+ international shipments per
day, ensuring compliance with KSA and international trade regulations.
- Verified commercial invoices, packing lists, and HS codes to eliminate documentation errors and avoid
shipment delays.
- Reduced processing time by 15% through proactive coordination and workflow improvements; supervised
and supported 3 junior staff members.
- Trained internal departments on updates in customs regulations and compliance procedures.
- Managed both import and export customs clearance processes, ensuring timely and accurate
documentation.
AJEX WAREHOUSE & RTS/RTO SUPERVISOR
Riyadh, Saudi Arabia June 2021 – May 2023
- Oversaw last-mile logistics and warehouse operations for high-volume shipments.
- Managed RTS/RTO shipments, reducing return rates by 10% through improved tracking.
- Optimized warehouse layout, improving space utilization and processing speed.
- Maintained real-time shipment documentation, minimizing losses and delays.
ALMARAI SITE SUPERVISOR
Al Kharj, Saudi Arabia May 2020 – June 2021
- Directed warehouse movement, manpower planning, and logistics scheduling.
- Improved operational safety and efficiency under strict deadlines.
TEJOURY DATA ENTRY & SALES SUPPORT SPECIALIST
Riyadh, Saudi Arabia March 2016 – November 2016
- Managed sensitive logistics records, ensuring 100% audit compliance.
- Supported sales campaigns with accurate client reporting and data management.
ADDITIONAL ROLES (2014 – 2016)
- ASSISTANT MANAGER, MEDGULF (RIYADH)
- SUPERVISOR, MEDIVISE (RIYADH)
- ASSISTANT STORE MANAGER, COMPUTER SHOP (RIYADH)
EDUCATION
Pakistan International School, Riyadh
Associate of Arts 2012 – 2014
LANGUAGES
• English – Fluent
• Arabic – Fluent
• Urdu – Native
• Hindi – Native
TECHNICAL SKILLS
• ERP & WMS Systems
• Microsoft Excel (Advanced)
• Customs E-Systems
• CRM & Sales Tools
• Programming Knowledge: Java, C++, Python