Professional Summary
✉ [email protected]
IT Support professional with 10+ years of experience providing technical support,
troubleshooting hardware and software issues, managing networks, and supporting â˜Contact 0579586357
end users. Reliable, detail-oriented, and committed to delivering efficient IT
solutions. WhatsApp :+966575313181,
Work History +919065536937
Al Ghunaim Hospitality (EASTYARD HOTELS) – IT. PROFESSIONAL Dammam, Saudi Arabia
IDSNEXT, PROLOGIC
Dammam-Saudi Arabia www.linkedin.com/in/faizan-ahmad-
6438b1372
Al Muhaideb Investment Group - IT. SUPERVISOR
Riyadh-Saudi Arabia
06/2023 – Current
• Expertly managed and troubleshot ERP systems, ensuring seamless server
operations across 2012, 2016, and 2019 platforms.
• Streamlined IP telephony by configuring and managing devices, licensing,
and resolving technical issues.
• Ensured organizational compliance by configuring operating systems and Skills
supporting software according to guidelines.
• Hotels Ewaa and Grand Plaza troubleshot, Opera, Micro3700 Pos Working on Branded PC DELL, HP,
configuration, Interface, Rc Ipad & scanner, Sun system, Teletiger,Wifi, IBM
Internet, printer, and Opera cloud. Room Card onity installing and Servers as New Installations and
configuration. Configurations
• Maintained optimal performance of PCs, workstations, and printers within Cabling, Installing Network Cabinets,
the office environment. Crimping, Cable Terminations, Configure
Network, Connections, Assigning IP
addresses
Al Ghunaim Group (RAMADA HOTELS) – IT. SUPERVISOR Desktop Supporting Installation
Dammam-Saudi Arabia Configuration, Managing and Monitoring
03/2015 - 11/2017 Repairing PC, PRINTERS, LAPTOPS
• Optimized Enterprise Resource Planning (ERP) system performance through
expert installation and configuration of Windows Server platforms (2012/2016). Working on Branded PC DELL, HP,
IBM
• Enhanced internal communications by deploying and
managing sophisticated IP telephony systems, streamlining Servers as New Installations and
user setup and license administration. Configurations
• Upheld company standards by ensuring compliant deployment of operating
systems and critical software applications. Cabling, Installing Network Cabinets,
• Preserved IT infrastructure integrity with diligent maintenance of PCs, Crimping, Cable Terminations, Configure
workstations, and printers. Network, Connections, Assigning IP
addresses
• Bolstered cybersecurity defenses by implementing and overseeing Symantec
Enterprise Antivirus on servers and endpoints. Desktop Supporting Installation
• Delivered targeted software policy training to staff, promoting Configuration, Managing and Monitoring
proficient use of key applications (OPERA, SUN, MICRO,
TELETIGERS). Repairing PC, PRINTERS, LAPTOPS
• Produced and escalated detailed IT support call reports for executive review and
strategic response.
• Drove IT asset management efficiency with thorough evaluations and savvy
procurement recommendations.
• Delivered exceptional Help Desk support, swiftly resolving a range of hardware,
software, and Windows OS challenges.
Education
• Implemented stringent data protection measures, ensuring business continuity
through regular system backups and adept restoration practices. 2008
• Recognized for exceptional problem-solving abilities and delivering cost-effective Gaya University
IT solutions within budgetary constraints. India
Bachelor of Science
DANAH GROUP – IT SUPPORT ENGINEER 2007
Riyadh-Saudi Arabia
01/2012 – 01/2015
• Spearheaded installation and configuration of branded Rack & Blade Servers,
ensuring robust IT infrastructure.
• Executed comprehensive network cabling, including cable terminations and
crimping, enhancing connectivity.
• Conducted nationwide IT support across all KSA cities, resolving computer,
printer, and network issues for franchises.
• Expertly installed and configured Microsoft Operating Systems and essential
applications, optimizing system performance. Certification
• Implemented biometric attendance machines across franchises, improving
timekeeping and security measures. Diploma in Computer Hardware
• Oversaw CCTV installation and configuration, contributing to enhanced and Networking (Ranchi)
surveillance and safety.
ESS EMMCOMPUTERS (Govt.)
• Delivered consistent desktop support for head office and franchises,
maintaining operational excellence.
Passport
MAFFASHION COMPANY â€