Hotel IT Specialist Hospitality IT Support
Riyadh, Saudi Arabia +966-579-049-410 [email protected]
linkedin.com/in/fiaz-hussain-it-network-support
PROFESSIONAL SUMMARY
Hotel IT Specialist with 7+ years of hands-on IT support experience, including direct 24/7 hospitality operations at a luxury
hotel. Skilled in supporting PMS, POS, guest Wi-Fi, networked printers, IPTV, and back-office systems across front desk,
F&B, housekeeping, and admin departments. Proven ability to deliver discreet, guest-facing technical support while
maintaining 99%+ uptime across mission-critical hotel platforms. Strong foundation in Windows Server, Active Directory,
Microsoft 365, Cisco/Huawei/UniFi networking, and IT security best practices. CCNA and MCSA certified, currently based
in Riyadh with a transferable Iqama and immediate availability for the KAFD opportunity.
CORE COMPETENCIES
Hospitality Systems: Property Management Systems (PMS), Point of Sale (POS), Hotel Front Office & F&B Applications,
Key Card Systems, IPTV, Guest Wi-Fi Portals, PCI-DSS Awareness
IT Support & Helpdesk: Tier 1/2/3 Support, 24/7 On-Call Coverage, ITIL Incident & Problem Management,
Hardware/Software/Network Troubleshooting, Ticketing Systems, SLA Adherence
Servers & Identity: Windows Server 2016/2019, Active Directory, Group Policy, RBAC, DNS, DHCP, Microsoft 365,
Exchange Online, SharePoint, OneDrive, Teams
Networking: TCP/IP, VLAN, VPN, Wi-Fi Design & Troubleshooting, Cisco, Huawei, UniFi, Firewall & ACL Configuration,
Wireshark, SNMP Monitoring, Structured Cabling
Endpoint & Asset Management: Windows 10/11, Laptop & Desktop Imaging, Networked Printers, IT Asset Inventory,
Procurement, Warranty & Licence Tracking, Vendor Coordination
Security & Surveillance: Endpoint Protection, Patch Management, Backup & Recovery, Security Audits, IP-based CCTV
Systems, Access Controls
User Enablement: Staff Training Sessions, User Guides & SOPs, Knowledge Base Authoring, Discreet Guest-Facing Support
PROFESSIONAL EXPERIENCE
IT Support Specialist - Systems & Infrastructure
Logical Network Solutions, Dubai, UAE Dec 2023 – Dec 2025
• Primary IT contact for 150+ enterprise users; managed Tier 1/2/3 incidents with critical ticket resolution under a 4-
hour SLA.
• Administered Windows Server and Active Directory across multiple sites, including OU structure, GPOs, RBAC, DNS,
and DHCP — directly transferable to hotel back-office environments.
• Managed Microsoft 365 tenant: Exchange Online mailbox setup, SharePoint permissions, Teams governance, and
OneDrive configuration.
• Maintained Cisco, Huawei, and UniFi network infrastructure with proactive firmware upgrades and segmented VLAN
design, achieving 99%+ uptime.
• Directed IT asset lifecycle for 200+ devices: procurement, warranty tracking, vendor coordination, and end-of-life
replacement planning.
• Implemented automated backup processes with regular restore testing to meet RPO/RTO compliance targets.
• Authored network topology diagrams, SOPs, incident reports, and end-user training guides; conducted onboarding
and refresher sessions for new joiners.
• Performed regular patching, security audits, and risk assessments to harden endpoints and identify vulnerabilities.
IT Support & Systems Engineer
Bistro Noir, Islamabad, Pakistan May 2020 – Jun 2022
• Delivered end-to-end IT support for a busy fine-dining restaurant, covering front-of-house POS terminals, back-office
systems, and guest Wi-Fi across dining, bar, and kitchen areas.
• Maintained POS application uptime during peak service hours; coordinated with vendors on patches, menu updates,
and integration fixes to keep order-taking and billing uninterrupted.
• Configured and supported Wi-Fi access points, switches, and guest internet portals to deliver reliable connectivity for
staff devices, payment terminals, and guest browsing.
• Deployed and supported IP-based CCTV systems across dining areas, kitchen, and storage, including camera
placement, DVR/NVR configuration, and integration with security monitoring.
• Managed networked printers (KOT printers, kitchen displays, bar printers, billing receipts) and resolved
hardware/software issues for restaurant operations.
• Configured firewalls, network segmentation, and access controls to protect payment data and back-office systems in
line with PCI-DSS awareness.
• Authored short SOPs and trained restaurant staff on POS basics, password hygiene, and first-line troubleshooting to
reduce repeat issues during shifts.
IT Support Technician - Hotel IT
The Nishat Hotel, Lahore, Pakistan Jan 2018 – Feb 2020
• Provided 24/7 first- and second-line IT support for 80+ hotel staff across front desk, housekeeping, F&B, and admin
departments in a guest-facing luxury environment.
• Supported Property Management System (PMS) and Point of Sale (POS) applications: daily troubleshooting, vendor
coordination for patches and integration fixes, and end-of-day close support.
• Managed user accounts and access rights in Active Directory and hospitality portals per HR and security policy,
including check-in clerk, F&B, and back-office profiles.
• Maintained guest Wi-Fi, networked printers, IPTV, and meeting room AV — ensuring seamless guest experience at all
hours.
• Monitored server health, network uptime, and backup jobs daily; escalated critical alerts per incident protocol with
minimal disruption to hotel operations.
• Conducted on-the-floor training for new hotel staff on PMS, POS, email, and standard hotel IT tools; authored short
user guides for shift handover.
• Coordinated with hotel security and management on CCTV review, access control, and data protection in line with
guest privacy requirements.
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
Relevant Coursework: Computer Networks, Operating Systems, Database Management, Network Security, Software
Engineering
CERTIFICATIONS & TRAINING
• CCNA - Cisco Certified Network Associate, Cisco Systems
• MCSA - Microsoft Certified Solutions Associate, Microsoft
• Microsoft Azure Fundamentals (AZ-900) - Training Completed
• AWS Cloud Practitioner Essentials - Training Completed
• Microsoft 365 Administration - Training Completed
LANGUAGES & AVAILABILITY
Languages: English (Advanced - Professional), Arabic (Intermediate - Conversational), Urdu (Native)
Availability: Immediately available for full-time roles in Riyadh,
Work Authorisation: Iqama valid and transferable