IT Support Specialist Hotel & Mall IT Helpdesk & Network Support
Iqama: TRANSFERABLE & VALID • Available: IMMEDIATELY • Salary: Negotiable
???? WhatsApp / Call: +966 57 904 9410 ✉ [email protected] ???? Riyadh, Saudi Arabia
PROFILE
IT Support Specialist with 7+ years of hands-on experience in Hotels, Shopping Malls, and Corporate offices. Strong in
helpdesk support, Windows Server, Active Directory, Microsoft 365, Wi-Fi & LAN troubleshooting, IP CCTV
(Hikvision/Dahua), biometric access control, and POS/printer support. CCNA & MCSA certified. Based in Riyadh with valid
transferable Iqama — ready to join immediately.
KEY SKILLS
Hotel/Mall IT: PMS Support, POS Terminals, Guest Wi-Fi, 24/7 IT Operations, Tenant Support
Helpdesk: Ticketing, Remote Support, User Onboarding/Offboarding, Documentation
Systems: Windows Server 2016/2019, Active Directory, Group Policy, Windows 10/11
Microsoft 365: Exchange Online, Outlook, Teams, SharePoint, OneDrive
Networking: LAN/WAN, Wi-Fi, DHCP/DNS, Switch Configuration, Structured Cabling
Security Systems: Hikvision & Dahua IP CCTV, Biometric & Card Access Control
Hardware: PC/Laptop Repair, Printer Setup, Peripherals, Preventive Maintenance
WORK EXPERIENCE
IT Support Specialist Logical Network Solutions, Dubai – UAE Dec 2023 – Dec 2025
• Provided onsite & remote IT support to multiple client sites (offices, retail, hospitality).
• Managed Active Directory users, group policies, and M365 (Outlook, Teams, SharePoint, OneDrive).
• Installed, configured & maintained desktops, laptops, printers, and network devices.
• Troubleshot Wi-Fi, LAN, switch ports, and basic firewall issues; coordinated with ISP for outages.
• Maintained IP CCTV & access control systems; managed vendor service contracts.
Hotel IT Support – Technical Support Associate The Nishat Hotel, Lahore – Pakistan Jan 2018 – Feb 2020
• Delivered 24/7 IT support across Front Office, F&B, Housekeeping, and Back Office departments.
• Supported PMS (Property Management System), POS terminals, key-card systems & guest Wi-Fi.
• Maintained network, printers, and IT systems to ensure zero downtime for guest-facing services.
• Installed & maintained IP CCTV and access control as per hotel security & audit policies.
• Coordinated with hospitality software vendors and AMC partners for hardware/software issues.
Mall IT Support – IT Support Engineer Emporium Mall, Lahore – Pakistan May 2020 – Jun 2022
• Handled daily IT support for mall management staff and tenant retail outlets.
• Set up workstations, POS systems, printers & network devices for new tenants and offices.
• Monitored IP CCTV (Hikvision) and coordinated footage retrieval with mall security.
• Maintained biometric and card-based access control for staff entries and back-of-house areas.
• Applied OS updates, antivirus patches, and preventive maintenance to keep systems running.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Computer Science – Government College University, Faisalabad, Pakistan
Certifications: CCNA (Cisco) • MCSA (Microsoft) • Azure AZ-900 • AWS Cloud Practitioner • M365 Training
Languages: English (Professional) • Arabic (Conversational) • Urdu (Native)
Open for interview anytime • Can join immediately • WhatsApp: +966 57 904 9410