Managed daily operations in a high-volume dark store (fulfillment center), handling 800–1200 orders per day
Maintained inventory accuracy through cycle counts, stock reconciliation, and real-time system updates.
Oversaw inbound stock verification, identifying discrepancies at receiving stage and resolving issues without impacting availability
Coordinated dispatch operations to ensure timely order flow and minimize delays in last-mile delivery
Monitored rider performance and resolved delivery issues to maintain service levels and customer satisfaction
Improved handling practices on the floor, reducing product damage and operational losses
Managed returns and damaged goods processes, ensuring proper documentation, tracking, and closure with delivery partners
Highlighted issues and opportunities, and executed best practices for manual handling to promote efficiency, faster services, and lower operational costs
What differentiates my experience is exposure to both fulfillment and last-mile delivery, giving me a complete view of the operational cycle — from stock intake to final delivery
Currently exploring opportunities in fulfillment and last-mile operations, where I can contribute to scalable processes, efficient order flow, and reliable execution on the ground.
Email: [email protected]
0573535461