IT Infrastructure & ERP Administrator Multi-Site Network & Systems
Riyadh, Saudi Arabia +966-579-049-410 [email protected]
linkedin.com/in/fiaz-hussain-it-network-support
PROFESSIONAL SUMMARY
IT Infrastructure professional with 7+ years of hands-on experience administering Odoo ERP, multi-vendor network
infrastructure, branch-to-branch VPN connectivity, IP telephony, and low-current systems across enterprise, retail, and
24/7 hospitality environments. Skilled in Odoo user management and troubleshooting, Cisco/Huawei/UniFi networking,
firewall and VPN configuration, and integration of CCTV and access/attendance hardware with centralised back-office
systems. Proven record of sustaining 99%+ uptime for 150+ users across multi-site operations, coordinating vendors, and
authoring SOPs and security documentation. CCNA and MCSA certified. Currently based in Riyadh with a transferable
Iqama and immediate availability.
CORE COMPETENCIES
ERP Administration: Odoo ERP User Management, Access Permissions, Module Troubleshooting, System Optimisation,
ERP-to-Network Integration
Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi Access Points, VLAN Segmentation, Site-to-Site VPN, TCP/IP,
DNS, DHCP, Cisco, Huawei, UniFi, Wireshark, SNMP
IP Telephony & Communications: VOIP & IP-PBX Concepts, SIP Trunking Fundamentals, Extension Management, InterBranch Communication Setup
Low-Current Systems Integration: IP-based CCTV (Camera Placement, DVR/NVR), Biometric & Card-Based Access
Control, Attendance Device Networking, Structured Cabling
Servers & Identity: Windows Server 2016/2019, Active Directory, Group Policy, RBAC, Microsoft 365, Exchange Online,
SharePoint, OneDrive, Teams
Multi-Site Operations: Branch-to-Branch Connectivity, Remote Site Support, Centralised Monitoring, Tier 1/2/3
Helpdesk, Vendor & Contract Coordination
Security & Documentation: Patch Management, Backup & Recovery, Security Audits, SOPs, Network Diagrams, User
Guides, Incident Reporting
PROFESSIONAL EXPERIENCE
IT Support Specialist - Systems & Infrastructure
Logical Network Solutions, Dubai, UAE Dec 2023 – Dec 2025
• Administered Odoo ERP for the organisation: user creation and access permissions, role-based module access, day-today troubleshooting, and coordination on system optimisation and patches.
• Primary IT contact for 150+ users across multiple sites, owning Tier 1/2/3 incidents with critical ticket resolution
under a 4-hour SLA.
• Configured and maintained multi-vendor network infrastructure (Cisco, Huawei, UniFi) including routers, switches,
firewalls, and Wi-Fi access points; achieved 99%+ uptime via proactive firmware management and VLAN
segmentation.
• Implemented and maintained site-to-site VPN connectivity for secure branch-to-branch data synchronisation and
centralised system access.
• Administered Windows Server and Active Directory: OU structure, GPOs, RBAC, DNS/DHCP — providing the identity
backbone for ERP, file, and communication services.
• Managed Microsoft 365 tenant: Exchange Online, SharePoint permissions, Teams governance, and OneDrive —
directly transferable to other collaboration and IP-PBX platforms.
• Coordinated with vendors and service providers on system upgrades, hardware replacements, licence renewals, and
technical escalations across multiple branches.
• Owned IT asset lifecycle for 200+ devices and implemented automated backup processes with regular restore testing
to meet RPO/RTO compliance.
• Authored network topology diagrams, SOPs, incident reports, and end-user training guides; conducted onboarding
sessions for new joiners.
IT Support & Systems Engineer
Bistro Noir, Islamabad, Pakistan May 2020 – Jun 2022
• Delivered end-to-end IT support for a busy restaurant operation: POS terminals, back-office systems, networked
printers, Wi-Fi, and CCTV across customer and operational areas.
• Configured and supported network infrastructure — switches, Wi-Fi access points, and guest portals — to deliver
reliable connectivity for staff devices, payment terminals, and guest browsing.
• Deployed and supported IP-based CCTV systems and access control hardware: camera placement, DVR/NVR
configuration, network integration, and security monitoring.
• Configured firewalls, network segmentation, and access controls to protect payment data and back-office systems in
line with PCI-DSS awareness.
• Coordinated with vendors on POS patches, menu updates, hardware replacements, and integration fixes during peak
service windows.
• Authored short SOPs and trained restaurant staff on POS basics, password hygiene, and first-line troubleshooting.
IT Support Technician
The Nishat Hotel, Lahore, Pakistan Jan 2018 – Feb 2020
• Provided 24/7 first- and second-line IT support for 80+ staff across front desk, housekeeping, F&B, and admin
departments in a continuously-operating environment.
• Supported PMS, POS, and back-office applications: daily troubleshooting, vendor coordination for patches and
integration fixes, and end-of-day operational close.
• Managed user accounts and access rights in Active Directory and operational portals per HR and security policy,
including check-in clerks, F&B, and admin profiles.
• Maintained guest Wi-Fi, networked printers, IPTV, meeting room AV, and supported telephony handsets across all
departments — ensuring uninterrupted communication and guest experience.
• Coordinated with security and management on CCTV review, access control, and data protection in line with privacy
and operational requirements.
• Monitored server health, network uptime, and backup jobs daily; escalated critical alerts per incident protocol.
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
Relevant Coursework: Computer Networks, Operating Systems, Database Management, Network Security, Software
Engineering
CERTIFICATIONS & TRAINING
• CCNA - Cisco Certified Network Associate, Cisco Systems
• MCSA - Microsoft Certified Solutions Associate, Microsoft
• Microsoft Azure Fundamentals (AZ-900) - Training Completed
• AWS Cloud Practitioner Essentials - Training Completed
• Microsoft 365 Administration - Training Completed
LANGUAGES & AVAILABILITY
Languages: English (Advanced - Professional), Arabic (Intermediate - Conversational), Urdu (Native)
Availability: Immediately available for full-time roles in Riyadh and across the GCC
Work Authorisation: Iqama valid and transferable