CONTACT
Kingdom of Saudi Arabia
+966 0568403654
[email protected]
TECHNICAL SKILLS
Data Analysis & KPI Monitoring, KPI &
SLA tracking, trend analysis
SQL (basic querying for data
extraction)
Process Optimization & Continuous
Improvement
Enterprise Logistics Systems (YMS &
Fleet Platforms)
Business Process Documentation
Analytical Problem-Solving & Decision
Making
Root Cause Analysis (RCA)
Advanced Microsoft Excel & Reporting
VPN, Firewalls (Conceptual
Knowledge), DNS, DHCP • LAN / WAN,
TCP/IP
HOBBIES & INTERESTS
Watching movies
Playing snooker and bowling
Learning new technologies and
systems.
PROFESSIONAL SUMMARY
Operations Analyst with 6 years of experience at Amazon, managing
high-volume transportation and yard operations across North America,
Canada, and Europe. Proficient in leveraging enterprise operational
systems and technology to monitor KPIs, manage SLAs, and analyze
complex operational data in fast-paced environments. Skilled in
creating Excel dashboards, reporting tools, and utilizing basic SQL for
data validation, trend analysis, and performance tracking. Adept at
identifying process gaps, conducting root cause analysis, and
implementing workflow improvements to optimize efficiency and
accuracy. Experienced in collaborating with cross-functional teams to
resolve system and operational challenges, drive process
enhancements, and maintain service excellence. Proven ability to
translate operational data into actionable insights that support
business decisions and deliver measurable results. Seeking to apply
analytical, system-driven, and technology-focused expertise in an IT or
technology-enabled operations role.
PROFESSIONAL EXPERIENCE
Ama
zon – Hyder
a
a
b
d, India
-
Operations Analyst [6 years]
• Managed end-to-end logistics operations including fleet coordination,
shipment tracking, and warehouse activities, ensuring timely deliveries
and maintaining high service levels while optimizing operational costs,
and performance metrics across North America, Canada, and Europe.
Coordinated with vendors, transport partners, and internal teams to
streamline supply chain processes, reduce costs, and ensure timely
and accurate deliveries.
• Analyzed logistics and inventory data using Excel (pivot tables,
VLOOKUP , reporting dashboards) to monitor KPIs, improve dispatch
efficiency, reduce delays, and support data-driven decision making.
• Created and maintained Excel dashboards and reports for
management and operations teams to track daily performance.
• Validated data, analyzed trends, and identified issues to improve
processes and reduce errors.
• Worked closely with cross-functional teams to resolve operational
and system issues quickly.
• Converted operational data into actionable insights to support
decisions and improve workflows.
• Participated in process improvement projects to increase efficiency
and accuracy in daily operations.
• Supported system-driven solutions and automation to simplify
repetitive tasks and improve reporting.
• Assisted in training and mentoring team members on reporting, data
analysis, and operational best practices.
CERTIFICATIONS,
TRAINING &
ACHIEVEMENTS
Advanced Excel for Operations &
Reporting
SQL Optimization & Data Handling
(practical exposure)
KPI & SLA Performance Analysis
Business Analytics Fundamentals for
Operations
Hands-on exposure to SAP ERP &
Oracle Database
Familiarity with AWS QuickSight &
Data Visualization
Served as SME & Mentor in Yard
Management & Fleet Operations,
guiding new hires and ensuring
smooth cross-regional operations.
Basic Networking & Automation
Concepts
English for Employability – U.S.
Department of State.
Received multiple Rewards &
Recognition (RNR) for operational
excellence, SLA compliance, and
process ownership.
Ama
zon – Hyder
a
a
b
d, India
-
CRC Senior Executive – Covid Resource Centre [Contract] 1 year
• Raised, created, managed, and closed employee COVID-related cases
within defined SLAs.
• Verified medical documents, test reports, and quarantine details for
compliance and accuracy.
• Coordinated COVID test kits and report validation with internal
stakeholders.
• Processed COVID-related payments and paid quarantine leave with
high data accuracy.
• Implemented process improvements to reduce case turnaround time
and improve resolution quality.
CONVEX SERVICES – Hyder
a
a
b
d, India
-
Customer Care Executive 14 Months
• Ensured customer service policy enforcement and compliance with
quality standards.
• Built strong customer relationships and resolved issues within defined
timelines.
• Maintained accurate documentation of customer interactions across
systems.
• Met quality and productivity KPIs through structured case handling
and escalation management.
EDUCATION
Ma
ster of Business Administr
a
a
tion (Fin
nce) - [MBA]
MRM Institute of Management, Osmania University
Bachelor of Commerce (Computer Applica
Swathi Degree College, Osmania University
tions) -[B.com]
Intermedia
te (CEC)
Success Junior College
SSC
Little Nightingales School
PERSONAL PROFILE
• Marital Status: Married
• Nationality: Indian
• Languages: English, Hindi, Urdu
• Visa Status: Residency Visa (Transferable).