• Installed, configured, and maintained enterprise software solutions including Microsoft Office 365, McAfee Antivirus, Adobe Reader, and multilingual applications.
• Managed and troubleshot Local Area Network (LAN) connectivity, ensuring stable network communication and minimal downtime.
• Performed remote server administration and system support using remote access tools for efficient issue resolution.
• Installed, configured, and administered Windows Server environments (2008/2012/2016), including Active Directory, DNS, DHCP, Group Policy (GPO), SSL Certificates, Hyper-V, Failover Clustering, Replication, RDS, File Server, and ILO Management.
• Configured and managed shared network drives, access permissions, and file-sharing services for end users.
• Delivered technical support for desktops, laptops, printers, and peripheral devices, ensuring uninterrupted business operations.
• Installed, configured, and upgraded Windows Operating Systems, drivers, and enterprise business applications.
• Executed system upgrades, formatting, performance tuning, and preventive maintenance to enhance system reliability and efficiency.
• Diagnosed and resolved hardware, printer, and network connectivity issues, including LAN troubleshooting and performance monitoring.
• Provided end-user technical assistance, ensuring quick issue resolution and minimal operational downtime.
• Monitored and analyzed daily server, firewall, and switch logs for system health, security, and operational continuity.
• Implemented server and network device hardening on Dell and HP infrastructure while maintaining audit compliance documentation.
• Configured and managed FortiGate 90D Firewall, Aruba Switches, and UniFi Wireless infrastructure for secure enterprise networking.
• Administered Microsoft Office 365 and Azure Cloud services, including user account creation, MFA configuration, Azure Active Directory management, and monitoring of email, sign-in, and audit logs.
• Managed and monitored endpoint security using FortiClient EMS Antivirus to ensure organizational cybersecurity compliance.
• Performed daily, weekly, and monthly backup operations for file servers and critical business data while maintaining audit evidence.
• Prepared Root Cause Analysis (RCA) and Change Request Forms (CRF) in accordance with incident and change management procedures.
• Configured firewall security policies including Web Filtering, SD-WAN, VPN, Intrusion Prevention System (IPS), bandwidth monitoring, and traffic optimization.
• Administered wireless network security through SSID management, MAC filtering, and access control policies.
• Monitored endpoint internet usage and enforced compliance by blocking unauthorized websites and social media platforms.
• Installed, configured, and maintained multifunction devices, network printers, and HP LaserJet systems in enterprise environments.