Disktop Support Engineer

​Desktop Support Engineer with 4 years of dedicated experience managing, optimizing, and securing enterprise IT environments and end-user computing. Proven expertise in administering Active Directory/Entra ID, automating device deployments via Microsoft Intune or SCCM, and troubleshooting complex hardware, OS, and network issues. Recognized for driving down ticket backlogs, optimizing system images, and providing Tier 2/3 technical support to both on-site and remote workforces. A proactive problem solver dedicated to maximizing operational uptime and maintaining excellent SLA compliance.