Handle reservation requests via phone, email, website, or walk-in customers.
Check availability of rooms, tables, tickets, or services.
Create, modify, and cancel reservations in the booking system.
Confirm bookings and provide reservation details to customers.
Answer customer inquiries about rates, services, policies, and availability.
Maintain accurate reservation records and customer information.
Coordinate with other departments to ensure smooth service delivery.
Process deposits, payments, or billing information when required.
Handle special requests and customer complaints professionally.
Prepare daily reservation reports and update occupancy or booking status.