Handle Reservation Requests
Receive and process bookings via phone, email, online platforms, or in person.
Confirm, modify, or cancel reservations as requested by customers.
Maintain Accurate Records
Enter reservation details into the booking system.
Ensure customer information and reservation data are accurate and updated.
Provide Customer Service
Answer inquiries regarding availability, rates, services, and policies.
Assist customers with special requests and resolve booking-related issues.
Monitor Availability
Check room, seat, table, or service availability.
Prevent overbooking and ensure efficient allocation of resources.
Process Payments
Collect deposits or advance payments when required.
Verify payment details and issue confirmations or receipts.
Coordinate with Other Departments
Communicate reservation details and special requests to relevant departments.
Work closely with front office, housekeeping, sales, or operations teams.