Dear Hiring Team,
I am a certified and highly experienced IT Support & Network Specialist with over 7 years of hands-on experience across Enterprise, Retail, Hospitality, and Trading sectors. I specialize in delivering robust IT infrastructure solutions, secure network configurations, end-user support, and advanced ELV/CCTV installations.
Key Technical Expertise:
Networking: LAN/WAN, DHCP, DNS, Wi-Fi, Switch/Router Configuration (Cisco Infrastructure)
Systems & Cloud: Active Directory, Windows Server 2016/2019, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
CCTV & Security: End-to-end installation and configuration of IP CCTV (Hikvision, Dahua), NVR/DVR setups, and Access Control Systems
Support & Hardware: Helpdesk Management (Windows 10/11), Hardware Troubleshooting (PCs, Laptops, Network Printers)
PROFESSIONAL EXPERIENCE
IT Infrastructure & Security Specialist
Ibrahim Musa Ali Al Ibrahim Al-Salami Trading Est., Riyadh
Managed corporate IT operations, network setups, and systems administration for commercial operations.
Deployed and maintained enterprise-grade IP CCTV systems (Hikvision, Dahua) and biometric access control across corporate facilities.
Handled local IT procurement, asset management, and vendor coordination for technical upgrades.
IT Support Specialist
Logical Network Solutions, Dubai (2023–2025)
Provided comprehensive Level 1 & Level 2 technical helpdesk support for enterprise environments and multi-site networks.
Administered Microsoft 365 environments, including user provisioning, Exchange Online mailbox management, and SharePoint access permissions.
Configured and managed network devices (Switches, Routers, Access Points) ensuring high network uptime and secure LAN/WAN connectivity.
Managed system updates, Active Directory user accounts, OUs, and Group Policies (GPOs).
IT Support Engineer
Emporium Mall, Lahore (2020–2022)
Maintained large-scale retail IT infrastructure, covering network switching, commercial Wi-Fi deployments, and POS system connectivity.
Troubleshot and resolved complex hardware, software, and connectivity issues for retail tenants and corporate management.
Monitored and maintained localized network closets, ensuring proper patch panel management and structural cabling standards.
Technical Support Associate
The Nishat Hotel, Lahore (2018–2020)
Delivered 24/7 high-availability IT and network support specialized for the hospitality sector (PMS, POS, guest internet solutions).
Configured, deployed, and troubleshot end-user hardware including laptops, desktops, network printers, and VIP guest Wi-Fi access.
Documented technical incidents and maintained an up-to-date inventory of all hardware and software licenses.
CERTIFICATIONS & EDUCATION
CCNA (Cisco Certified Network Associate)
MCSA (Microsoft Certified Solutions Associate)
Azure AZ-900 & AWS Cloud Practitioner
Education: Bachelor of Science in Computer Science (BSCS)
Status & Availability:
Iqama: Valid & Transferable
Availability: Immediate Joining
Languages: English (Advanced), Arabic (Conversational), Urdu/Hindi
Contact Details:
Name: Fiaz Hussain
Mobile / WhatsApp: +966 579049410
Email: [email protected]
LinkedIn: linkedin.com/in/fiaz-hussain-it-network-support