Manage and process reservations through phone, email, online systems, and walk-in inquiries.
Provide accurate information about rates, availability, services, and company policies.
Confirm, modify, and cancel reservations as requested by customers.
Maintain accurate and organized reservation records.
Coordinate with operational departments to ensure customer requirements are met.
Handle customer concerns and resolve booking issues professionally.
Process payments, deposits, and reservation documentation when required.
Promote additional services, packages, and special offers to maximize revenue.
Prepare reservation reports and monitor booking trends.
Professional Skills
Excellent communication and interpersonal skills
Strong customer service orientation
Attention to detail and accuracy
Proficiency in reservation and computer systems
Organizational and time-management skills
Problem-solving and conflict-resolution abilities
Ability to work under pressure and manage multiple tasks
Teamwork and coordination skills