Customer Service – Assisting guests professionally and courteously.
Communication Skills – Clear verbal and written communication.
Reservation System Knowledge – Using booking and property management systems effectively.
Attention to Detail – Ensuring reservation information is accurate.
Organization Skills – Managing multiple bookings and requests efficiently.
Time Management – Prioritizing tasks and responding promptly.
Problem-Solving – Handling booking changes, cancellations, and guest concerns.
Multitasking – Managing calls, emails, and reservations simultaneously.
Sales and Upselling – Promoting room upgrades, packages, and additional services.
Teamwork – Coordinating with front office, housekeeping, sales, and other departments.
Key Responsibilities
Taking and processing reservations.
Confirming and updating bookings.
Maintaining accurate reservation records.
Monitoring availability and occupancy.
Assisting guests with inquiries and special requests.
Handling cancellations and modifications.
Preparing reservation reports.