Receive and process reservation requests by phone, email, online platforms, or in person.
Check availability and provide customers with accurate information about rates and services.
Confirm, modify, and cancel reservations as requested.
Enter and update booking details in the reservation system.
Maintain accurate reservation records and customer information.
Respond to customer inquiries professionally and promptly.
Coordinate with other departments to ensure guest requirements are met.
Handle special requests and communicate them to the relevant teams.
Process deposits, payments, and reservation confirmations when required.
Monitor booking status and prevent overbooking.
Assist with resolving reservation-related issues and complaints.
Prepare daily reservation and occupancy reports.
Promote hotel services, packages, and upgrades to customers.
Main Duty:
To ensure all reservations are handled accurately and efficiently while providing excellent customer service and maximizing guest satisfaction.