A Reservation Staff member is responsible for managing bookings and assisting customers with reservation-related services.
Main Work Duties
Accept and process reservations through phone calls, emails, online systems, and walk-in inquiries.
Check availability and provide information about rates, services, and facilities.
Confirm, modify, and cancel bookings according to customer requests.
Maintain accurate reservation records and update customer information.
Coordinate with other departments to ensure guest requirements are fulfilled.
Handle special requests and communicate them to the appropriate teams.
Process payments, deposits, and reservation confirmations when required.
Respond to customer inquiries and resolve reservation-related issues.
Monitor occupancy and booking status to avoid overbooking.
Promote additional services, packages, and upgrades.
Prepare reservation reports and maintain booking documentation.