Receive and process reservation requests from customers.
Check availability of rooms, services, or facilities.
Confirm, modify, and cancel reservations as needed.
Enter and update booking information in the reservation system.
Provide customers with information about rates, services, and policies.
Answer phone calls, emails, and customer inquiries professionally.
Maintain accurate reservation records and customer details.
Coordinate with other departments regarding guest requests and bookings.
Process deposits, payments, and reservation confirmations.
Handle booking issues, changes, and customer complaints.
Monitor reservation status to avoid overbooking.
Promote special offers, packages, and upgrades.
Prepare daily reservation and occupancy reports.