Manage and process customer reservations accurately and efficiently.
Maintain and update reservation records in the booking system.
Confirm, modify, and cancel bookings according to customer requests.
Provide customers with information about rates, availability, services, and policies.
Respond promptly to phone calls, emails, and online inquiries.
Coordinate with relevant departments to ensure customer requirements are met.
Handle special requests and communicate them to the appropriate teams.
Monitor availability and help prevent overbooking.
Process deposits, payments, and reservation confirmations.
Resolve reservation-related issues and customer complaints professionally.
Prepare reservation reports and maintain proper documentation.
Support revenue growth by promoting upgrades, packages, and additional services.