IT Support Engineer

Hello my name is Imran Ul Mulk and I am an IT Support Engineer with hands-on experience in Active Directory administration including user creation, password resets, account unlocking, group management, and domain joining of computers. Strong understanding of TCP/IP networking, DNS, DHCP, and troubleshooting connectivity issues across LAN/WAN environments. Experienced in using ticketing systems to log, track, and resolve incidents within SLA timelines. Skilled in printer installation, configuration, and troubleshooting across network and local setups. Proficient in Windows operating systems, hardware and software support, VPN setup, and resolving end-user technical issues. Able to diagnose and resolve common IT problems efficiently, escalate complex issues appropriately, and provide reliable support to ensure smooth business operations.