Handling booking and reservation requests by phone, email, website, or in person.
Confirming, modifying, and canceling reservations.
Providing information about room availability, rates, services, or schedules.
Maintaining accurate reservation records in the booking system.
Assisting customers with special requests and requirements.
Coordinating with front office, housekeeping, sales, or operations teams.
Processing payments, deposits, and reservation-related documentation.
Responding to customer inquiries and resolving booking issues.
Preparing daily reservation reports and occupancy updates.
Ensuring excellent customer service and guest satisfaction.
This role is common in hotels, restaurants, airlines, travel agencies, and event venues.