Receive and process reservation requests through phone calls, emails, online platforms, and walk-in customers.
Check availability and provide accurate information on rates, services, and facilities.
Confirm, modify, or cancel reservations as requested by customers.
Enter and maintain reservation details in the booking system.
Coordinate with other departments to ensure smooth guest or customer service.
Handle special requests and communicate them to the relevant teams.
Follow up on pending reservations and confirmations.
Prepare daily reservation, arrival, and occupancy reports.
Assist customers with inquiries and resolve reservation-related issues.
Maintain accurate records and ensure all booking information is up to date.
Process deposits, payments, and reservation documentation when required.
Provide professional and courteous customer service at all times.