Receive and process reservation requests by phone, email, online channels, and walk-in customers.
Check availability and provide information about rates, services, and policies.
Confirm, amend, or cancel reservations as requested.
Enter and update booking details accurately in the reservation system.
Handle customer inquiries and provide professional assistance.
Coordinate with other departments to ensure smooth service delivery.
Manage special requests and communicate them to the relevant teams.
Monitor reservation status and availability to avoid overbooking.
Prepare daily reservation and occupancy reports.
Maintain accurate customer records and reservation documentation.
Follow company policies and reservation procedures.
Ensure high levels of customer satisfaction through efficient service.