Manage and process customer reservations accurately and efficiently.
Answer phone calls, emails, and online booking inquiries.
Confirm, modify, and cancel reservations as requested by customers.
Provide information about rates, availability, services, and policies.
Maintain accurate reservation records in the booking system.
Coordinate with relevant departments to ensure smooth customer service.
Handle special requests and communicate them appropriately.
Monitor availability and help prevent overbooking.
Prepare daily reservation and booking reports.
Assist customers with reservation-related concerns and resolve issues professionally.
Process payments, deposits, and refund requests when required.
Deliver excellent customer service and maintain customer satisfaction