Performance-driven IT Support Engineer with 7+ years of experience combining IT support, networking, CCTV, and ELV systems. Proven track record providing L1/L2 technical support, user assistance, and infrastructure troubleshooting. Includes high-security government sector experience with the Ministry of Energy (Petroleum Division), Govt. of Pakistan.
KEY SKILLS & EXPERTISE:
• CCTV & ELV: IP‑CCTV installation, NVR setup/management, camera configuration, GRMS troubleshooting, PoE switch management, and fault isolation.
• Networking (CCNP Certified): CCNP ENCOR, IP subnetting, DNS/DHCP configuration, VLAN basics, and network equipment maintenance.
• IT Support & Systems: Windows 10/11, OS deployment, hardware troubleshooting, Active Directory management, and Microsoft 365 administration.
• IT Operations: Help desk ticketing systems, SLA-based support, asset tracking, and user training.
CERTIFICATIONS & EDUCATION:
• CCNP ENCOR Certified (Cisco ID No. CSCO15065363)
• Technical Support Fundamentals (Google)
• Introduction to Cyber Security (Open University)
• BS in Software Engineering
STATUS & AVAILABILITY:
• Location: Jeddah, KSA (Available to relocate)
• Iqama Status: Valid & Transferable Iqama
• Attestation: Documents verified by Saudi Embassy & Mosadaqa
• Availability: Immediate joiner
*Specialized Design: 8 years of experience in professional Font Design and Calligraphy.
CONTACT DETAILS:
• Mobile / WhatsApp: +966 538 633 713
• Email: [email protected]
