+966 57 010 3998 [email protected] Al Khobar, Eastern, Saudi Arabia
linkedin.com/in/sunny-islam-a0543916a
PROFESSIONAL SUMMARY
Results-driven operations and compliance professional with more than 10 years of experience across pest
management, import/export documentation, vendor & portal registration, and document control. Adept at managing
end-to-end contract lifecycles, coordinating cross-functional teams, and ensuring full regulatory compliance with
government and client requirements. Experienced in working with procurement portals including SAP Ariba and
Etimad, and proficient in Power BI, SAP, and MS Office. Known for maintaining a ~90% customer retention rate
through proactive relationship management, timely renewals, and operational excellence.
PROFESSIONAL EXPERIENCE
Operations Coordinator / Service Coordinator / Contract Retention Officer / Document Controller
Five Moons Company LTD. 2025 â?? Present Al Khobar, Eastern, Saudi Arabia
Contract Management & Retention
â?¢ Manage and oversee all contracts, ensuring timely execution and compliance
â?¢ Prepare and process TRFs for contract amendments
â?¢ Segregate and monitor contracts zone-wise for better operational control
â?¢ Perform weekly and monthly cross-verification of contract data via Power BI dashboards
â?¢ Coordinate with operations and cleaning teams for contract renewals
â?¢ Obtain management approvals for low GP contracts
â?¢ Maintain a customer retention rate of approximately 90% through proactive contract management and client
engagement
Vendor & Registration Management
â?¢ Complete vendor registration processes and documentation across multiple clients on portals including SAP
Ariba, Etimad (Hukoomi), Maximo, and other client-specific procurement portals
â?¢ Coordinate approvals and signatures from Managers for vendor onboarding and renewal submissions
â?¢ Handle vendor registrations assigned by the Sales team and ensure timely portal submissions
â?¢ Support regional teams with registration and compliance documentation
â?¢ Maintain and track expiry dates of company documents including commercial registration, GOSI certificates,
Zakat certificates, Chamber of Commerce membership and other government-required documents to ensure
zero lapses in compliance
â?¢ Proactively follow up on renewals of government and regulatory documents ahead of expiry to avoid operational
disruptions
Communication & Coordination
â?¢ Communicate zone-wise updates to operations teams regarding low GP contracts
â?¢ Share monthly contract renewal updates with the Sales team
â?¢ Follow up on pending renewals to ensure timely action
â?¢ Coordinate and provide signed contract copies to stakeholders
Client Relationship & Meetings
â?¢ Attend weekly sales meetings with the National Sales Manager and share operational updates
â?¢ Attend weekly contract retention meetings with the Operations Manager
Reporting, Compliance & Documentation
â?¢ Maintain retention tracking sheets for Khobar, Jubail regions and Riyadh as well
â?¢ Update and manage Technical Spot Check, Time Reduction, and SQS records
Operational Support
â?¢ Resolve pending service and delivery issues from Power BI
â?¢ Investigate and manage contracts on hold through system dashboards
â?¢ Enter and manage lead data in SAP and internal tools (Slack)
â?¢ Extract and review expired POs in coordination with Sales
â?¢ Follow up on unsigned contracts to ensure closure
Import & Export Executive / Pest Control Supervisor
Pest Management Services Pvt Ltd 2020 â?? 2025 (UAE Base)
Import/Export Executive
â?¢ Coordinate and manage import/export of goods in compliance with customs regulations and international trade
laws
â?¢ Prepare and review shipping documents, including bills of lading, invoices, and packing lists
â?¢ Liaise with customs brokers, freight forwarders, and shipping companies to ensure timely delivery
â?¢ Monitor and track shipments, providing updates to internal stakeholders and customers
Pest Control Supervisor
â?¢ Provide comprehensive pest management services including identification, treatment, and prevention of pests
(termites, rats, cockroaches, bed bugs)
â?¢ Utilize Integrated Pest Management (IPM) techniques to ensure safe and effective pest control
â?¢ Perform inspections, apply treatments, advise clients on prevention, and maintain accurate service records
â?¢ Lead and supervise pest control technicians, ensuring adherence to IPM processes and best practices
â?¢ Oversee preparation and safe handling of chemicals in compliance with safety protocols
Import & Export Executive / Pest Control Supervisor
Pak Pansy Fumigation Services (Pvt.) Ltd. 2013 â?? 2019 Karachi, Pakistan
â?¢ Managed end-to-end export process including order processing, documentation, and logistics coordination
â?¢ Ensured compliance with local and international regulations including customs and trade agreements
â?¢ Prepared and reviewed export documentation: invoices, packing lists, and certificates of origin
â?¢ Led and supervised pest control technicians; monitored daily tasks ensuring client and company standards
â?¢ Handled inbound/outbound materials as per supply chain demand
EDUCATION
MPhil University of Karachi 2016 â?? Present
BS (Bachelor of Science in Agriculture) University of Karachi 2009 â?? 2012
SKILLS
MS Office (Word, Excel, PowerPoint, Outlook) â?¢ Power BI â?¢ SAP â?¢ Slack â?¢ Document Controlling â?¢ Contract
Management â?¢ Import/Export Documentation â?¢ Vendor Registration â?¢ Email Management â?¢ Making Client
Quotations â?¢ PDF Editing â?¢ Adaptability â?¢ Leadership â?¢ Problem Solving â?¢ Communication
LANGUAGES
English â?¢ Urdu
CERTIFICATIONS & TRAINING
â?¢ Public Health and Pesticides â?? World Health Organization (WHO), Geneva, Switzerland
â?¢ Introduction to Dengue â?? World Health Organization (WHO), Geneva, Switzerland
â?¢ Pest Control and Management â?? Alison, Ireland
â?¢ International Conclave on Supply Chain Resilience and Risk Management â?? Uniathena, UK & UAE
â?¢ ISO 9001:2015 Quality Management System â?? University of Karachi
â?¢ Food Safety & Quality of Rice â?? PARC-SARC
â?¢ Certified Commercial Treatment Operator License â?? Government of Pakistan, Dept. of Plant Protection (License
No. DPP-072/2022)
â?¢ Coordinator of Internees â?? Government of Pakistan, Dept. of Plant Protection
â?¢ Internship â?? Government of Pakistan, Dept. of Plant Protection
â?¢ Internship â?? National Nematological Centre, Karachi, Pakistan