Required Qualifications
• 4 - 6+ years’ experience as Salesforce Business Analyst
• Strong understanding of CRM-driven business processes
• Experience in regulated or enterprise environments
• Hands-on familiarity with Salesforce capabilities
• Strong documentation discipline
Preferred
• Salesforce Business Analyst Certification
• Agile / Scrum certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations
Key Competencies
• Structured thinking
• Process redesign capability
• Stakeholder management
• Strong written documentation
• Business-value orientation
Key Responsibilities
Conduct workshops with stakeholders across departments
• Document current and future state processes
• Identify inefficiencies and automation opportunities
• Map regulatory and compliance requirements into system workflows
Requirements & Solution Design
• Translate business needs into detailed functional requirements
• Create user stories and acceptance criteria
• Collaborate with Admin and Developer on solution feasibility
• Ensure alignment with enterprise architectural standards
Backlog & Governance Management
• Manage Salesforce enhancement backlog
• Prioritize initiatives based on impact and ROI
• Facilitate change control discussions
• Prevent direct business-to-developer bypass
Testing & Adoption
• Coordinate UAT cycles
• Define test cases
• Support training materials and user enablement
• Drive adoption metrics and feedback loops
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystem ...