Currently working at Prince Sultan University, Riyadh.
Experienced in providing first and second-level technical support.
Skilled in troubleshooting Windows OS, software, and hardware issues.
Strong knowledge of networking fundamentals and LAN/WAN support.
Hands-on experience with printers, scanners, and peripheral devices.
Proficient in user account setup, configuration, and password management.
Capable of handling IT tickets and ensuring timely resolution.
Focused on maintaining smooth IT operations and user satisfaction.
Dedicated, detail-oriented, and committed to continuous improvement.