IT Engineer (CCNA Certified) Networking, Servers & Infrastructure
Riyadh, Saudi Arabia +966 57 904 9410 [email protected]
LinkedIn: linkedin.com/in/fiaz-hussain-it-network-support Iqama: Transferable & Valid
PROFESSIONAL SUMMARY
CCNA-certified IT Engineer with 7+ years of hands-on experience managing, monitoring, and maintaining enterprise IT infrastructure and
network systems across GCC and South Asia. Strong in configuring, troubleshooting, and optimizing Cisco switches, routers, and firewalls;
routing and switching; VLAN configuration; wireless networks; and network security. Proven record of supporting Windows Server, Active
Directory, DNS, DHCP, and end-user systems; integrating CCTV, access control, and security systems; and sustaining 99%+ network uptime
across multi-site environments. Bilingual English and Arabic. Based in Riyadh with a valid, transferable Iqama and immediate availability.
CORE COMPETENCIES
• Cisco Routing & Switching • Wireless Networks (Wi-Fi) • Windows Server
Administration
• Server Virtualization
(Familiarity)
• CCTV / IP Surveillance
• VLAN Configuration • Cisco IOS Configuration • Active Directory, DNS,
DHCP
• Microsoft 365 & Azure AD • Access Control & IP
Telephony
• Firewalls & Network
Security
• Layer 2/3 Switching • Group Policy & RBAC • Backup & Disaster
Recovery
• Vendor Coordination
PROFESSIONAL EXPERIENCE
IT Engineer / IT Support Specialist Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Managed, monitored, and maintained IT infrastructure and network systems for 100+ users across 5+ client sites with 99%+ network
availability.
• Configured, troubleshot, and optimized Cisco networking devices — routers, switches, and wireless controllers — along with Huawei
and UniFi equipment.
• Implemented VLAN configurations, Layer 2/3 switching, port assignments, and inter-VLAN routing to segment traffic and improve
network performance.
• Configured perimeter firewalls and ACLs to enforce network security policies; managed VPN clients and remote connectivity solutions.
• Deployed and maintained wireless networks (Wi-Fi) including SSID configuration, wireless controllers, and access points to deliver highavailability connectivity.
• Administered Windows Server 2016/2019, Active Directory, DNS, DHCP, and Group Policy across multiple sites for 100+ user accounts.
• Diagnosed and resolved hardware, software, and network-related issues using Wireshark, ping, traceroute, and SNMP dashboards —
reducing repeat incidents by 25%.
• Implemented security policies, automated backups with restore testing, and disaster recovery procedures ensuring RPO/RTO
compliance.
• Provided technical support to users, coordinated with vendors for procurement, AMC renewals, and warranty claims; tracked
deliveries to closure.
• Prepared technical documentation including network topology diagrams, SOPs, incident reports, and operational performance reports.
IT Support & Network Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Configured and maintained Layer 2/3 Cisco switches, wireless controllers, and access points to support segmented, high-availability
connectivity for 100+ users.
• Deployed VLANs, configured switch ports, and managed structured cabling (CAT6, patch panels) for tenant fit-outs and network
expansions.
• Configured perimeter firewalls and ACLs to enforce network security and tenant/corporate network segmentation.
• Deployed and maintained 300+ IP CCTV cameras and biometric/card-based access control across 20+ entry points — integrated with
network infrastructure.
• Performed root-cause analysis on network connectivity issues using Wireshark, ping, traceroute, and SNMP dashboards — reduced
MTTR by 35%.
• Maintained IT documentation, network reports, asset records, and incident logs for management review.
Technical Support Associate The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Supported server administration, network operations, and end-user systems for 80+ hotel staff across multiple departments — 99%+
network uptime.
• Managed Active Directory user accounts and access rights; monitored server health, network availability, and daily backup jobs.
• Installed and serviced 100+ IP CCTV cameras and access control points integrated with the hotel's IT infrastructure.
• Liaised with vendors for hardware servicing, network equipment, and AMC compliance; documented incidents and system
configurations.
TECHNICAL SKILLS
Cisco Networking: Cisco IOS, Routers, Switches, Cisco Firewalls (foundational), Routing Protocols (Static, RIP, OSPF basics), Layer 2/3
Switching, VLANs, Trunking, Inter-VLAN Routing, Access Control Lists (ACLs)
Network Infrastructure: LAN/WAN, TCP/IP, DHCP, DNS, VPN, Wi-Fi & Wireless Controllers, Cable Patching (CAT6), Huawei, UniFi, Layer
2/3 Configuration
Network Security: Firewall Configuration, ACLs, Network Segmentation, MFA Enforcement, Patch Management, Antivirus
Server & Systems: Windows Server 2016/2019, Active Directory, Group Policy, DNS, DHCP, File Sharing, Backup & Restore, Server
Virtualization (familiarity)
Microsoft 365 & Cloud: Microsoft 365, Exchange Online, Azure AD / Entra ID, Microsoft Intune, Conditional Access, MFA
Security Systems: IP CCTV (Hikvision, Dahua), NVR/DVR, Biometric & Card Access Control, IP Telephony (familiarity)
Troubleshooting Tools: Wireshark, SNMP, ping, traceroute, ITSM Ticketing, Performance Monitoring
Documentation: Network Topology Diagrams, SOPs, Technical Reports, Incident Records, Operational Performance Reports
Cloud Fundamentals: Microsoft Azure (AZ-900), AWS Cloud Practitioner
CERTIFICATIONS
• Cisco Certified Network Associate (CCNA) — Cisco Systems
• Microsoft Certified Solutions Associate (MCSA) — Windows Server & System Administration
• Microsoft Certified: Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner
• Microsoft 365 Training — Exchange Online, Teams, SharePoint & Security
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Professional Working Proficiency Arabic — Conversational Urdu — Native