Excellent customer service
Strong communication skills
Attention to detail
Time management
Organization and multitasking
Computer and reservation system proficiency
Problem-solving ability
Teamwork and collaboration
Sales and upselling skills
Professional attitude
Duties and Responsibilities
Handle reservation requests via phone, email, and online platforms.
Check availability and make bookings for customers.
Confirm, modify, or cancel reservations as needed.
Provide information about rates, services, facilities, and policies.
Maintain accurate reservation records and customer details.
Process payments and deposits when required.
Coordinate with other departments to ensure smooth guest services.
Respond to customer inquiries and resolve booking issues.
Manage special requests and ensure customer satisfaction.
Prepare reservation reports and update booking status regularly.