IT Support Specialist Restaurant & Hospitality POS Systems
Riyadh, Saudi Arabia +966 57 904 9410 [email protected]
Iqama: Transferable & Valid CCNA & MCSA Certified Immediately Available
PROFESSIONAL SUMMARY
IT Support Specialist with 5+ years of hands-on technical support experience including 2 years of direct hospitality-industry IT support at a
24/7 hotel environment. Strong record of supporting restaurant and hospitality POS systems, network infrastructure, hardware (PCs,
printers, routers, POS devices), and end-user systems in fast-paced operational settings. Skilled in software installation, system updates,
data security, and IT infrastructure maintenance for smooth daily operations. Familiar with ERP-style hospitality business systems (PMS,
POS, back-office accounting and inventory workflows) and motivated to ramp up quickly on Oracle ERP. CCNA and MCSA certified. Bilingual
English and Arabic. Based in Riyadh with a valid, transferable Iqama and immediately available.
CORE COMPETENCIES
• Restaurant & Hospitality
IT Support
• Hardware
Troubleshooting
• Router & Switch
Configuration
• IT Infrastructure
Maintenance
• ERP-Style Business Apps
• POS Systems Support • Network Troubleshooting • Windows OS (Strong) /
macOS (Familiar)
• Data Security & System
Updates
• Vendor Coordination
• PMS / Back-Office Systems • Printer & Peripheral
Support
• Software Installation &
Updates
• Fast-Paced Operational
Support
• Bilingual English & Arabic
PROFESSIONAL EXPERIENCE
IT Support Specialist Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Provided technical support for 100+ users across 5+ client sites — 95%+ SLA compliance on 300+ monthly tickets with 80%+ first-call
resolution.
• Troubleshot hardware and software issues across PCs, laptops, printers, routers, and peripheral devices — 200+ device fleet
management.
• Maintained IT infrastructure ensuring smooth daily operations — 99%+ system uptime and 99%+ network uptime.
• Assisted staff with IT-related problems and queries with patient, customer-focused communication.
• Ensured data security and system updates — antivirus deployment, patch management, MFA enforcement, backup verification.
• Installed, configured, and maintained business applications, Microsoft 365, and productivity tools across endpoints.
• Coordinated with vendors for hardware servicing, software support, and AMC compliance.
IT Support & Network Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Provided daily IT support to 150+ staff and tenant teams in a 24/7 high-traffic commercial environment — strong ability to work under
pressure in fast-paced settings.
• Supported POS-adjacent retail terminals, transactional systems, payment workflow hardware, and back-office systems across 50+
tenants and corporate departments — hands-on retail POS experience.
• Configured and maintained network infrastructure — Cisco switches, routers, wireless controllers, VLANs, firewalls — segmented
tenant, corporate, and guest networks.
• Performed network troubleshooting using Wireshark, ping, traceroute, and SNMP dashboards — reduced MTTR by 35%.
• Deployed and maintained 300+ IP CCTV cameras and biometric/card-based access control across 20+ entry points.
• Coordinated with vendors and inter-department teams for hardware, software, and operational continuity.
Hospitality IT Support / Technical Support Associate The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Provided 24/7 first- and second-line IT support to 80+ hotel staff across front office, F&B, finance, housekeeping, and back-office teams
— direct hospitality-industry experience.
• Supported 10+ POS terminals (Micros POS) and PMS systems (Opera PMS) across restaurant, F&B, and front office operations — direct
restaurant POS experience including end-of-day closing, menu updates, payment integration, and reconciliation troubleshooting.
• Coordinated with vendors for PMS, POS, and back-office system patches, updates, and integration fixes.
• Maintained 99%+ uptime of critical hotel IT systems — PMS, POS, guest Wi-Fi, restaurant operations, and back-office
accounting/inventory.
• Trained F&B and restaurant staff on POS workflows, end-of-day procedures, and basic troubleshooting; reduced repeat tickets through
clear documentation.
• Managed user accounts and access permissions in Active Directory and hospitality portals.
• Installed and serviced 100+ IP CCTV cameras and access control points per hotel security and audit policies.
• Monitored server health, network uptime, and daily backup jobs; escalated critical alerts per incident management protocol.
TECHNICAL SKILLS
Restaurant & Hospitality Systems: POS Terminals (Micros POS, Retail POS), PMS (Opera PMS), F&B Operations Support, End-of-Day
Procedures, Menu Configuration, Payment Workflow Troubleshooting, Back-Office Accounting & Inventory Workflows
ERP & Business Applications: ERP-style PMS/POS Business Systems (inventory, accounting, CRM workflows); familiar with Oracle
products and motivated to ramp up on Oracle ERP — strong foundation in similar transactional systems
Operating Systems: Windows 10/11, Windows Server 2016/2019, Linux Basics; macOS (working familiarity — basic OS, software install,
peripheral configuration)
Hardware: PCs, Laptops, POS Devices, Printers (Network, USB, Receipt, Kitchen Order), Routers, Switches, Monitors, Peripherals, PC
Assembly & Repair
Networking: LAN/WAN, TCP/IP, DHCP, DNS, VLANs, VPN, Wi-Fi, Cable Patching (CAT6), Cisco IOS, Huawei, UniFi, Firewall Configuration,
Layer 2/3 Switching, Wireshark, SNMP
Identity & Productivity: Active Directory, Group Policy, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Azure AD / Entra ID, MFA
Security & Updates: Antivirus Deployment, Patch Management, MFA, Conditional Access, Backup & Restore Testing, Data Security,
Endpoint Protection
Service Operations: ITSM / Helpdesk Ticketing, Incident & Service Request Management, SLA Compliance, Vendor Coordination,
Documentation & SOPs
Cloud Fundamentals: Microsoft Azure (AZ-900), AWS Cloud Practitioner
CERTIFICATIONS
• Cisco Certified Network Associate (CCNA) — Cisco Systems
• Microsoft Certified Solutions Associate (MCSA) — Windows Server & System Administration
• Microsoft Certified: Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner
• Microsoft 365 Training — Exchange Online, Teams, SharePoint & Security
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Professional Working Proficiency Arabic — Conversational Urdu — Native