Manage Reservations – Receive, process, modify, and cancel bookings accurately.
Check Availability – Verify room, seat, or service availability and provide booking options.
Confirm Bookings – Send reservation confirmations and ensure customer details are correct.
Assist Customers – Answer inquiries and provide information about rates, services, and policies.
Maintain Records – Update and organize reservation data in the booking system.
Coordinate with Departments – Communicate reservation details with relevant teams to ensure smooth operations.
Handle Special Requests – Arrange customer preferences and special requirements whenever possible.
Resolve Issues – Address booking errors, changes, cancellations, and customer concerns professionally.
Process Payments – Handle deposits, payments, and billing information when required.
Promote Services – Upsell upgrades, packages, and additional services to increase revenue.