Receive and process reservation requests from customers.
Check availability of rooms, seats, tables, or services.
Enter booking details accurately into the reservation system.
Confirm, amend, or cancel reservations as requested.
Provide customers with information about rates, facilities, services, and policies.
Answer phone calls, emails, and other booking inquiries promptly.
Maintain accurate reservation records and customer information.
Coordinate reservation details with relevant departments.
Handle special requests and ensure they are communicated appropriately.
Process payments, deposits, or booking guarantees when required.
Assist in resolving reservation-related issues and customer concerns.
Promote upgrades, packages, and additional services to customers.