Email: [email protected]
Mobile: 0538624964
Iqama: Transferable & Valid, Immediately Available
Experienced IT professional with over 15 years of expertise in IT Operations, End-User Computing, IT Service Management (ITSM), Asset Management, Incident Management, Problem Management, Knowledge Management, Vendor Management, and Team Leadership. Skilled in managing Windows and macOS environments, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune (MDM), Windows Autopilot, Apple Device Enrollment Program (DEP)/Apple Business Manager, endpoint security, user onboarding and offboarding, hardware and software lifecycle management, network printers, and enterprise device deployment.
Experienced in troubleshooting and supporting desktops, laptops, mobile devices, printers, networking, Microsoft 365 applications, Exchange Online, and cloud-based workplace technologies. Proficient in user account administration, group policy management, access management, device compliance, and IT service delivery best practices.
Proven track record of driving operational excellence, improving service delivery, managing IT assets, leading teams, and implementing process improvements to enhance user experience and business productivity.
Currently seeking opportunities as an IT Manager, IT Operations Manager, Service Delivery Manager, EUC Manager, or similar leadership role where I can leverage my technical expertise, leadership capabilities, and experience in delivering high-quality IT services aligned with business objectives.
Network & Infrastructure:
LAN / WAN Network
Configuration
IT Infrastructure Planning &
Deployment
AI & Productivity Tools
ChatGPT and AI Productivity
Tools
Automation Tools & AI-assisted
Workflows
Design & Marketing Support Tools
Adobe Illustrator / Lightroom
Canva / Capcut
Digital Marketing Technical
Support