Email: [email protected] Immediately Available
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Riyadh, Saudi Arabia Iqama Status: Transferable Iqama Expiry Dec 2026
Looking for a challenging IT Support, IT Operations, IT Infrastructure, IT Service Management, or IT Asset Management role where I can utilize my 10+ years of experience in enterprise IT environments. Throughout my career, I have developed strong expertise in IT operations, technical support, infrastructure management, asset lifecycle management, service delivery, vendor coordination, and business application support.
My experience includes managing and supporting Windows and macOS environments, desktop and laptop deployments, hardware and software troubleshooting, printer support, network connectivity issues, user account administration, email systems, and remote support. I have extensive knowledge of Incident Management, Problem Management, Service Request Fulfillment, Knowledge Management, Change Coordination, and ITIL-based service delivery processes, ensuring minimal downtime and high customer satisfaction.
I have successfully managed the complete lifecycle of IT assets, including procurement, inventory management, deployment, auditing, compliance tracking, maintenance, disposal, and e-waste management. I have worked closely with vendors, suppliers, and internal stakeholders to ensure cost-effective procurement, timely support, and adherence to organizational policies and audit requirements.
My networking knowledge includes LAN/WAN support, TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, switch and router coordination, network device configuration support, and resolving connectivity and performance issues. I have experience collaborating with infrastructure and network teams to ensure stable and secure IT environments.
In addition to infrastructure support, I have provided ERP application support by assisting end users, troubleshooting functional and technical issues, coordinating with application teams, managing user access, conducting testing, and supporting business-critical processes. I possess a strong understanding of how technology supports business operations and can effectively bridge the gap between technical teams and end users.
I am also developing expertise in Artificial Intelligence (AI) technologies, including AI-powered productivity tools, automation solutions, prompt engineering, AI-assisted data processing, and the practical application of AI to improve business efficiency. I continuously explore emerging technologies and innovative solutions that enhance operational performance and user productivity.
My analytical skills include data analysis, reporting, dashboard preparation, trend analysis, KPI monitoring, asset utilization reporting, service performance analysis, and process improvement initiatives. I am proficient in Microsoft Excel, data visualization, reporting tools, and leveraging data-driven insights to support strategic decision-making and operational excellence.
With strong communication, leadership, stakeholder management, documentation, training, and problem-solving abilities, I am committed to delivering high-quality IT services, optimizing business processes, improving user experiences, and contributing to organizational growth through technology-driven solutions. I am seeking an opportunity where I can bring my technical expertise, operational excellence, AI knowledge, and analytical capabilities to create measurable business value and support digital transformation initiatives.