Receiving reservation requests by phone, email, website, or in person.
Entering and updating booking information in the reservation system.
Confirming reservations and sending confirmation details to customers.
Answering customer inquiries about availability, rates, services, and policies.
Modifying, canceling, or rescheduling reservations as requested.
Coordinating with other departments (front office, housekeeping, sales, transportation, etc.) to ensure smooth service delivery.
Maintaining accurate customer records and reservation reports.
Handling special requests and customer preferences.
Processing payments, deposits, or billing information when required.
Resolving booking-related issues and customer complaints professionally.
Monitoring room, seat, or service availability to maximize occupancy and revenue.