Handle Reservation Requests
Receive booking requests via phone, email, website, or in person.
Process reservations accurately and efficiently.
Provide Information to Customers
Explain room types, rates, packages, schedules, and availability.
Answer customer inquiries regarding services and policies.
Maintain Reservation Records
Enter and update booking information in the reservation system.
Ensure customer details are accurate and complete.
Confirm Bookings
Send reservation confirmations to customers.
Verify booking details and special requests.
Manage Changes and Cancellations
Modify reservations according to customer requests.
Process cancellations and apply relevant policies.
Monitor Availability
Track room, seat, or service availability.
Coordinate with other departments to prevent overbooking.
Handle Customer Complaints and Issues
Resolve reservation-related concerns professionally.
Escalate complex issues when necessary.
Coordinate with Other Departments
Communicate guest requirements to front office, housekeeping, sales, or operations teams.
Ensure special requests are properly arranged.
Prepare Reports
Generate daily, weekly, or monthly reservation reports.
Monitor occupancy, booking trends, and reservation statistics.
Promote Sales Opportunities
Upsell higher-category rooms, packages, or additional services when appropriate.
Support revenue and occupancy targets.
Key Skills Required
Excellent communication and customer service skills
Attention to detail and accuracy
Computer and reservation system proficiency
Time management and organizational skills
Problem-solving abilities
Ability to work under pressure