Key Responsibilities
Provide first and second-level technical support for desktop, laptop, printer, and peripheral-related issues.
Install, configure, maintain, and troubleshoot Windows and Mac operating systems.
Diagnose and resolve hardware, software, and network connectivity issues.
Support users with IT-related incidents, service requests, and system configurations.
Assist in managing user accounts, permissions, and system access.
Monitor and maintain desktop infrastructure to ensure optimal performance and security.
Coordinate with internal IT teams and external vendors for issue resolution and escalations.
Document support activities, troubleshooting procedures, and technical solutions.
Ensure compliance with company IT policies, procedures, and security standards.
Qualifications & Requirements
Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field from a recognized university or institute.
Minimum 4 years of experience in the IT industry.
At least 2 years of experience working in the GCC region within an organization supporting more than 500 users.
Strong understanding of PC architecture, hardware components, and operating systems.
Basic knowledge of computer networks, including LAN, WAN, and various network topologies.
Proven hands-on experience in troubleshooting and supporting both Windows and Mac environments.
Familiarity with desktop deployment, software installation, and user support processes.
Strong problem-solving, communication, and customer service skills.
Ability to work independently and manage multiple support requests effectively.
Preferred Skills
Experience with Active Directory, Microsoft 365, and endpoint management tools.
Knowledge of IT service management practices and ticketing systems.
Relevant IT certifications such as CompTIA A+, Microsoft, or Apple certifications are an advantage.
Location:
Kuwait.