I am an AWS Certified IT professional with hands-on experience providing Level 1 and Level 2 help desk support in banking and technology sectors. Currently working as a System Administrator at Allied Bank, I excel at resolving end-user issues quickly and efficiently.
Technical Skills:
Windows 10/11, Windows Server, Linux
Office 365 administration & support
Active Directory user account management
Remote support tools: AnyDesk, TeamViewer, Remote Desktop
Hardware troubleshooting (desktops, laptops, printers, peripherals)
Basic networking: DNS, DHCP, TCP/IP
Ticketing systems & call logging
What I Offer:
25+ daily user issue resolution
95% on-time ticket resolution track record
Password resets, access management, and software installations
Remote and on-site help desk support
User training on system usage and cybersecurity awareness
Certifications:
AWS Certified Solutions Architect
Education:
Bachelor's in Computer Science
Availability: Immediate
Iqama Status: Transferable
Location: Saudi Arabia
Preferred Setup: On-site or hybrid