Throughout my career, I've built a strong foundation in:
✓ First & second-level technical support for desktop, laptop, and peripheral hardware
✓ Active Directory user account management (provisioning, password management, group assignments, offboarding)
✓ Hardware and software deployment with minimal business disruption
✓ Microsoft 365 technical assistance (Outlook, Teams, OneDrive)
✓ IT asset inventory management and control
✓ Incident documentation and knowledge base development
What I bring to the table:
Supporting 50+ active users with rapid, effective technical solutions Managing complete user account lifecycles Troubleshooting complex hardware, software, and network connectivity issues Building organized systems that scale
I'm passionate about solving technical problems efficiently and helping users get back to their work seamlessly. If you're looking for someone who understands both the technical and human side of IT support, let's connect!
Currently exploring: IT Operations, Help Desk/Desktop Support, or Systems Administration roles
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