NOC Engineer Network Monitoring, Infrastructure & Incident Management
Riyadh, Saudi Arabia +966 57 904 9410 [email protected]
Iqama: Transferable & Valid Available for Rotational Shift Schedule Immediate Joining
PROFESSIONAL SUMMARY
CCNA-certified NOC and IT Infrastructure professional with 7+ years of hands-on experience monitoring, maintaining, and supporting
network and server environments across enterprise, retail, and hospitality settings in the GCC and South Asia. Strong in 24/7 monitoring,
incident handling, root-cause analysis, Microsoft Windows Server administration (Active Directory, DNS, DHCP, IIS familiarity), networking
(TCP/IP, routing, switching, VPNs), and network security. Proven track record of sustaining 99%+ system availability and reducing mean time
to resolution by 35% through structured troubleshooting. Comfortable with 8-hour rotational shift schedules and 24/7 NOC operating
environments. Bilingual English (professional) and Arabic (conversational). Based in Riyadh with a valid, transferable Iqama and immediate
availability.
CORE COMPETENCIES
• NOC Operations & 24/7
Monitoring
• Network Monitoring &
Troubleshooting
• IIS (Familiarity) • VLAN & Network Security • Documentation &
Reporting
• Incident Management &
Response
• Windows Server
Administration
• TCP/IP, Routing &
Switching
• Firewall & ACL
Management
• Escalation & Coordination
• Root-Cause Analysis • Active Directory, DNS,
DHCP
• VPN Configuration &
Support
• Wireshark, SNMP,
Monitoring Tools
• Rotational Shift
Operations
PROFESSIONAL EXPERIENCE
IT Support Specialist / Infrastructure Support Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Monitored and maintained network and IT infrastructure for 100+ users across 5+ client sites with 99%+ system availability and high
performance.
• Troubleshot and resolved system, server, and network issues in a timely manner — 95%+ SLA compliance on 300+ monthly tickets with
first-call resolution above 80%.
• Managed and supported Microsoft infrastructure: Windows Server 2016/2019, Active Directory (OUs, GPOs, RBAC), DNS, DHCP, and
core network services.
• Configured, maintained, and supported network devices and security tools — Cisco, Huawei, UniFi switches, routers, firewalls, VPN
clients, and wireless access points.
• Performed incident handling, root-cause analysis, and escalation per established workflows; reduced repeat incidents by 25% through
clear documentation and follow-up.
• Maintained accurate documentation for systems, configurations, incidents, and resolutions — network topology diagrams, SOPs, and
operational reports.
• Supported infrastructure upgrades, enhancements, and IT projects; collaborated with internal IT teams on reliability and security
improvements.
IT Support & Network Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Monitored 24/7 high-traffic network and IT infrastructure for 100+ users in a commercial environment, sustaining high availability
across LAN, Wi-Fi, CCTV, and access control.
• Configured and maintained Layer 2/3 Cisco switches, wireless controllers, firewalls, VLANs, ACLs, and structured cabling (CAT6, patch
panels).
• Performed root-cause analysis using Wireshark, ping, traceroute, and SNMP dashboards — reduced mean time to resolution by 35%.
• Coordinated incident escalations with vendors and tenants; maintained network documentation and operational reports for
management.
Technical Support Associate The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Provided 24/7 first- and second-line network and IT support for 80+ hotel staff in a round-the-clock NOC-style operational environment
— directly relevant to shift-based monitoring.
• Monitored server health, network uptime, and daily backup jobs; escalated critical alerts per incident management protocol.
• Managed Active Directory accounts, DNS configurations, and access permissions per HR and security policies.
• Maintained 99%+ uptime of critical IT systems and guest-facing services, meeting 24/7 SLA requirements.
TECHNICAL SKILLS
Windows Server: Windows Server 2016/2019, Active Directory, Group Policy, DNS, DHCP, File Sharing & NTFS Permissions, Backup &
Restore Testing, IIS (familiarity)
Networking: TCP/IP, Routing & Switching, VLANs, VPN Clients, Cisco IOS, Huawei, UniFi, Layer 2/3 Configuration, Cable Patching (CAT6),
Wireless Networks
NOC & Monitoring: Wireshark, SNMP Dashboards, Ping/Traceroute, ITSM Ticketing, System Performance Monitoring, Alert Triage &
Escalation
Network Security: Firewall Configuration, ACLs, Network Segmentation, VPN Security, Patch Management, Antivirus
Microsoft 365 & Cloud: Microsoft 365, Exchange Online, Azure AD / Entra ID, Microsoft Intune, MFA, Conditional Access
Incident Management: Incident Logging, Root-Cause Analysis, Escalation Workflows, SLA Compliance, ITIL Framework, Documentation
Tools: Active Directory Users & Computers, Server Manager, Group Policy Management Console, Wireshark, ITSM Helpdesk Platforms
Cloud Fundamentals: Microsoft Azure (AZ-900), AWS Cloud Practitioner
CERTIFICATIONS
• Cisco Certified Network Associate (CCNA) — Cisco Systems
• Microsoft Certified Solutions Associate (MCSA) — Windows Server & System Administration
• Microsoft Certified: Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner
• Microsoft 365 Training — Exchange Online, Teams, SharePoint & Security
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Professional Working Proficiency Arabic — Conversational Urdu — Native
AVAILABILITY
Available for 8-hour rotational shift schedules and 24/7 NOC operations. Iqama valid and transferable. Immediately available to join.