Phone: +966 57 010 3998 Email: [email protected]
Operations & Compliance Professional LinkedIn: linkedin.com/in/sunny-islam-a0543916a
PROFESSIONAL SUMMARY
Results-driven operations and compliance professional with more than 10 years of experience across pest management,
import/export documentation, vendor & portal registration, and document control. Adept at managing end-to-end contract
lifecycles, coordinating cross-functional teams, and ensuring full regulatory compliance with government and client
requirements. Experienced in working with procurement portals including SAP Ariba and Etimad, and proficient in Power
BI, SAP, and MS Office. Known for maintaining a ~90% customer retention rate through proactive relationship
management, timely renewals, and operational excellence.
PROFESSIONAL EXPERIENCE
Operations Coordinator / Service Coordinator / Contract Retention Officer / Document 2025 â??
Controller Present
Five Moons Company LTD. Al Khobar, Eastern, Saudi Arabia
CONTRACT MANAGEMENT & RETENTION
â?¢ Manage and oversee all contracts, ensuring timely execution and full compliance.
â?¢ Prepare and process TRFs for contract amendments and segregate/monitor contracts zone-wise for better operational
control.
â?¢ Perform weekly and monthly cross-verification of contract data via Power BI dashboards.
â?¢ Coordinate with operations and cleaning teams for contract renewals; obtain management approvals for low GP
contracts.
â?¢ Maintain a customer retention rate of approximately 90% through proactive contract management and client
engagement.
VENDOR & REGISTRATION MANAGEMENT
â?¢ Complete vendor registration processes on portals including SAP Ariba, Etimad (Hukoomi), Maximo, and other
procurement portals.
â?¢ Coordinate approvals/signatures from Managers for vendor onboarding and renewal submissions assigned by Sales.
â?¢ Track expiry dates of company documents (Commercial Registration, GOSI, Zakat, Chamber of Commerce) to ensure
zero lapses.
â?¢ Proactively follow up on renewals of government and regulatory documents ahead of expiry to avoid operational
disruptions.
COMMUNICATION, COMPLIANCE & SUPPORT
â?¢ Communicate zone-wise updates regarding low GP contracts and share monthly renewal updates with Sales.
â?¢ Attend weekly sales meetings with National Sales Manager and contract retention meetings with Operations Manager.
â?¢ Maintain retention tracking sheets for Khobar, Jubail, and Riyadh; manage Technical Spot Check, Time Reduction, and
SQS records.
â?¢ Resolve pending service/delivery issues and investigate contracts on hold using Power BI system dashboards.
â?¢ Enter lead data in SAP/Slack and extract/review expired POs in coordination with Sales to ensure contract closure.
Import & Export Executive / Pest Control Supervisor 2020 â?? 2025
Pest Management Services Pvt Ltd (UAE Base)
IMPORT & EXPORT OPERATIONS
â?¢ Coordinated and managed import/export of goods in compliance with customs regulations and international trade laws.
â?¢ Prepared and reviewed shipping documents, including bills of lading, invoices, and packing lists.
â?¢ Liaised with customs brokers, freight forwarders, and shipping companies to ensure seamless, timely delivery.
PEST CONTROL & TEAM SUPERVISION
â?¢ Provided comprehensive pest management services using Integrated Pest Management (IPM) techniques for
termites, rodents, and insects.
â?¢ Led and supervised pest control technicians, ensuring adherence to IPM processes, chemical safety, and protocols.
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Import & Export Executive / Pest Control Supervisor 2013 â?? 2019
Pak Pansy Fumigation Services (Pvt.) Ltd. Karachi, Pakistan
â?¢ Managed end-to-end export process including order processing, documentation, and logistics coordination.
â?¢ Ensured strict compliance with local and international regulations including customs and trade agreements.
â?¢ Prepared and reviewed export documentation: invoices, packing lists, and certificates of origin.
â?¢ Supervised technicians, monitored daily tasks, and handled inbound/outbound materials as per supply chain demand.
CORE SKILLS
Systems & Tools Power BI, SAP, MS Office (Word, Excel, PowerPoint, Outlook), Slack, PDF Editing
Operations Contract Management, Document Controlling, Vendor Registration (SAP Ariba, Etimad), Import/
Export Docs
Technical & Soft Integrated Pest Management (IPM), Leadership, Problem Solving, Client Relations,
Communication
Languages English (Professional), Urdu (Native)
EDUCATION CERTIFICATIONS & TRAINING
MPhil â?ª Public Health and Pesticides â?? WHO, Geneva
University of Karachi â?ª Introduction to Dengue â?? World Health Organization (WHO)
2016 â?? Present â?ª Pest Control and Management â?? Alison, Ireland
BS in Agriculture â?ª Supply Chain Resilience & Risk Management â?? Uniathena
University of Karachi â?ª ISO 9001:2015 Quality Management System â?? University of Karachi
2009 â?? 2012 â?ª Commercial Treatment Operator License â?? Gov. of Pakistan
(DPP-072/2022)
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