Desktop Support Engineer IT Support IT Assistant IT Help Desk
Email : [email protected]
WhatsApp Contact : 0599341629
Location : Dammam
willing to Relocate anywhere in Saudi
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Summary
To obtain a challenging position in IT Support or Networking where I can apply my technical skills
in network administration, troubleshooting, and system support. I aim to contribute to organizational
success by maintaining reliable and secure IT infrastructure while continuously enhancing my knowledge
and professional expertise in networking technologies
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Work Experience
Desktop Support Engineer + IT Support Engineer
Ryadah Media Group,Dammam Saudi Arabia 2023-26
Provided technical support to 100+ end users for hardware, software, and network-related issues.
Installed, configured, and maintained desktops, laptops, printers, scanners, and other IT equipment.
Troubleshot and resolved issues related to Windows operating systems, Microsoft 365, Outlook, and business applications.
Managed user accounts, password resets, and access permissions through Active Directory.
Diagnosed and resolved LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
Supported remote users using remote desktop and remote assistance tools.
Performed hardware upgrades, replacements, and preventive maintenance to minimize downtime.
Installed software updates, security patches, and antivirus solutions.
Logged, tracked, and resolved incidents using an IT ticketing system while meeting SLA requirements.
Maintained IT asset inventory and documented technical procedures.
Coordinated with vendors and senior IT teams to resolve complex technical issues.
Assisted with system deployments, office relocations, and IT infrastructure projects.
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Key Achievements
Resolved over 95% of support tickets within agreed service levels.
Reduced system downtime through proactive maintenance and monitoring.
Successfully supported IT operations for multiple departments and locations.
Improved user satisfaction by delivering timely and effective technical support.
I have valid and transferable iqama
CV Available Upon Request